Whenever I get my rings cleaned they also go a step further and inspect for any loose prongs or stones. I figured being proactive was the best route when deciding to fix a couple loose stones on my diamond eternity band, they quoted me two weeks and had it done in one! Repair cost were very reasonable in my book, and the wait time for pickup is always minutes as they are always well staffed vs only a couple employees. Everyone of their staff is always friendly, happy to help and very patient with trying on pieces for future purchases. Due to their great customer service over the years this led to a pre-owned rolex purchase because I trust any purchase from their location and sister store next door. They definitely nail customer confidence!

Annie was great, she was professional from the start. I certainly recommend Lux Bond & Green

Wonderful, Professional Service from Caitleen. She was Prompt with Low Pressure Sale on a special order watch. I can’t be more pleased with Caitleen and Luxbond with my awesome experience. Sure to be back soon!

All the staff at Lux Bond And green are welcoming and great to work with. I have been working with Karen on obtaining a Rolex. She was a pleasure to work with, and open and upfront during the entire process. She was able to obtain the watch I had been looking for, and it was definitely worth the wait! I highly recommend Lux Bond And Green for any jewelry or watch purchases!

Upscale, classy establishment. I’ve purchased many different gifts for my wife here, having worked with Karen and Sylvia to find not only the right item but also at the right price. They’re both great. I’ve also purchased a watch here from L&BG’s in-house watch expert, Matt, who is the best of the best. Last but certainly not least, the service department, ran by Shiva, provides tremendous customer service as I’ve had multiple watches serviced, and they’ve gone above and beyond to cater to some unique situations. Highly recommend this place!

Matt helped me pick out my first watch today. He was extremely helpful and knowledgeable. Highly recommend you come here to buy your next watch. Ask for Matt!

Kristen was wonderful! Polite, friendly and knows exactly what she's doing!

I can not recommend Annie and Matt enough for the wonderful experience they provided my wife and I in the process of buying our first Rolex. The entire process was easy and pleasant from beginning to end.

Staff was very professional and helpful. Noah replaced my watch links along with changing a battery. Will definitely go back in the future!

We came in looking for a wedding gift for myself as the groom. I always wanted a nice watch. We dealt with Linda who walked us through all of the offerings in the store, ultimately settling on a model. I had not given much lead time ahead of the wedding and no promises were made. However, within about a month and a half’s time, my exact request was met and delivered to the store. Again, Linda was fantastic, accommodating our schedule for pick up, walking us through set up & fitting. The personal communication was fantastic throughout the whole process and made it feel as though the whole staff was working with us to get our desired outcome. We can’t thank the West Hartford Lux Bond & Green team enough, especially Linda, and will be surely stopping by for any future jewelry purchases.

Excellent service highly professional and reputable recommended without reservation.

Shopping at Lux Bond was a wonderful experience. Sylvia was so incredibly helpful and patient helping us find a wonderful watch for our son. She went above and beyond. Thank you!

I worked with Linda over the course of a few visits and she was amazing. Will be going back to her!

Excellent product knowledge and personal touch in interaction with customers. Timely communication and delivery of trusted service. My top choice for high-end purchases.

Stopped in Lux Bond & Green yesterday for a new watch battery. Always impressed with excellent, professional service and people who know me by name. Thank you Kristen and Aleena. Best Jeweler in town! - JBKrause

Wonderful experience related to a graduation gift for my daughter. Sales person was attentive to my requests and made suggestions that aligned with my expectations. Looking forward to my next purchase!

Garreth was extremely helpful in assisting my daughter in finding the perfect college graduation gift. He was knowledgeable and patient as we perused many items before selecting the Raymond Weil watch that was just right for my daughter. I would highly recommend shopping at Lux, Bond, & Green for the gift that will last a lifetime.

David was great and helped me find just what I was looking for. 10/10 would recommend.

As always, excellent service and selection.

Excellent jewelry repair service. Prompt service. Beautiful results.

I entrusted two 4 th generation family diamonds to Cody to repurpose in a new design a special gift for my great niece. Cody was very helpful in guiding me about style options. I am thrilled with the finished product and know this will be a lasting gift. Certainly I shall return to have another gift made for the younger sister.

Sylvia is a Master of customer service .

Amazing service. I will recommend them to anyone.

Everyone is helpful, knowledgeable and polite. Always a wonderful experience to go there. I have had many repairs done and it has been totally a positive experience. Many thanks to all!!

Jose did a wonderful job in contacting A Jaffe and having my wedding band repaired. Jose did a great job following up and keeping me abreast of any important updates. Thanks Jose for your Outstanding service and assistance. Way to go!

Such a pleasant experience to work with Sylvia. She made the process simple and stress free, and she offered many great options to choose from. Would definitely shop from her again. Thanks!

Karen was fantastic, very easy to talk to, very patiently showed me the watches that I wanted to see. Overall it was one of the best experiences I’ve had at a rolex AD and I made me feel very welcomed and comfortable!

Matt is the guy you want to talk to! Super professional and kind. 5/5 no doubts

A terrific experience. Hands on and consultative staff without a hint of “sales”. All around good people.

First time buying at LB&G and first time buying a watch. The experience was great. David was very knowledgeable and patient as he answered all my questions. He remembered my preferences and name despite not being in communication for over a year. I will definitely be back to work with him.

Wonderful selection of jewelry and gifts. The LB&G team is great to work with!

Had another great experience at Lux bond. Such a welcoming group that works there. Matt helped me pick out a wonderful gift!!

I was thrilled with the interaction I had at Lux Bond & Green yesterday! I walked in just before they closed and was immediately greeted and taken care of. They removed some watch links for me despite having not seen that brand before and knowing it could turn into a difficult case. Professional and quick! I’ll be back soon!

Great experience. Very attentive and accommodating. Look forward to many more purchases.

I had a good experience with Linda. She took care of me. It also surprised me with small gifts. Thank you.

I am always completely impressed with Karen's professionalism and customer service. And as always, it's great to see everyone at LBG

My most recent experience at Lux Bond and Green in West Hartford was nothing short of exceptional. As I waited in the repairs department for an item being worked on, I (emotionally) inquired about how to operate a very special watch that I inherited from my late brother. I was struggling to figure out how to reset the time on it and had been wearing it without it actually telling time. I didn’t have it with me, but Cody, one of the gentlemen in repairs overheard my conversation and immediately stopped what he was doing to take the time to answer my questions and gave me his undivided attention. He went above and beyond on two separate occasions—reminding me to bring the watch in when I came back to pick up an item so that he could teach me all about it while it was in hand—so I could truly learn and retain all that he was explaining. His excitement, compassion and engagement uplifted my spirits about something that was very hard and emotionally heavy. He taught me how the watch works generally, how to set all the different features on it, and how any watch style similar to this brand functions. His kindness, true dedication, and clear level of expertise speaks volumes about the quality of service at Lux Bond. I have been a customer here for many years and while this particular encounter was exceptional and noteworthy, it truthfully is not uncharacteristic of the quality of service I’ve experienced over the years. There are so many more wonderful stories I could rave about!!! THANK YOU AGAIN CODY!!!

Incredible store that has unique items and exceptional service. There is definitely something for everyone here. Matt is the best! Definitely ask for him! He has a great knowledge base and is always there to help point you in the right direction with whatever you may be looking for.

Great service always at lux Bond and Green Their selection and quality is top notch. I could not be happier

First, It was great to be doing business with Lux Bond & Green in West Hartford, my hometown jeweler. There is nothing like LBG in New York City. I came back to the store on a mission to replace a strand of gold beads, and as luck would have it I connected with Shiva Beebakhee, the Service Manager, and he knew exactly what I wanted and even had sample beads. We worked together on several visits to get the right size bead, length of the necklace and Shiva made it happen! I am now wearing the beads again which are based on a strand of gold beads my grandmother wore and I I wore at.my wedding . Thank you Sheeva - you are the best!

I had a fantastic experience at Lux Bond & Green. Cody went above and beyond to help me untangle several necklaces quickly and efficiently. Their amazing service saved me so much time and frustration. Once again Lux Bond & Green proves its commitment to exceptional service.

I absolutely adore this spot and their team. I usually come here for Rolex shopping, and the staff is always so welcoming and eager to help find the model I’m looking for. This time around, they fixed my watch super fast and didn’t even charge me. Couldn’t be more grateful.

Lux Bond has been my go-to jewelry store for many years. Their quality and service are top notch!

Such a treat to have a local jeweler right in the center of town than handles repairs. Fast, friendly and top notch service…what could be better?

Alena at Lux Bond was an absolute pleasure. She kept me updated for the entire process and even offered other examples while I waited for what I wanted. Looking forward to my next purchase with her.

Had a great experience at Lux Bond and Green buying my watch. Great customer service. Friendly staff. Great selection of luxury watches.

Very pleasant and efficient experience repairing watch band at Lux Bond in WH Luis was quick and we are happy with the results.

Sylvia was very attentive and helpful in assisting us in buying the perfect gift for a special friend’s birthday.

Nice selection of watches in stock across a great set of brands. Love the Grann Seiko selection. Great experience with Dave at the Rolex boutique.

Was recently in because my favorite necklace had 3 separate knots in it. I went to the repair counter and Jose was wonderfully helpful. Within just a couple minutes he had all 3 knots out and had it shining! I was so grateful for his help and his kindness about it. Sometimes it can be intimidated going into higher end stores, but he was so friendly and helpful!! Thank you!

With the wonderful work from Shiva Beebahkee and lux bond and green they took my idea and made it a reality. I have been wanting to take my old wedding ring and create something totally different! It was literally a dream come true, exactly what I wanted and more gorgeous in person. A ring I will cherish forever. Thank you again!!!

I went to Lux Bond & Green to have my ring repaired. I didn’t realize an invisible set diamond ring was very difficult to repair and only a few reputable places in the country can repair them. At Lux Bond & Green they sent it out and my ring came back looking better than I could have imagined, as they promised. They stand by their commitment to quality and great customer service. I would recommend them highly

Matt was friendly and helpful throughout my visit and eventual purchase. The professionalism and courtesy exhibited by the employees combined with the well designed store layout made shopping a breeze. Thanks again for everything!

Lux Bond did a beautiful job recreating and restoring a piece of gold filigree that had snapped off the crown of a ring that has enormous sentimental value to me. I’m extremely pleased with the result.

Five star experience - Sylvia was informative, professional, and incredibly helpful throughout the whole process. She kindly made herself available by text and accommodated the timely creation of the ring. Looking forward to working with Sylvia again in the future!

We have been customers at Lux Bond for many years. Karen has helped us with both large and small purchases. Our kids purchased their engagement rings and wedding bands through Karen. We always feel comfortable with her knowledge and understanding of our needs and budget. Karen’s customer service is exceptional. I can’t think of any special occasion in our family that a gold gift wrapped box from Lux Bond hasn’t been a part of. Thank you Karen and Lux Bond for always making our shopping experience so memorable.

My family and I have had nothing but great experiences with Lux Bond & Green. Early on, we had the pleasure to meet a wonderful sales associate named Karen. Since our first meeting, Karen has made us feel like family with her friendly smile and great knowledge of products. Karen has taken the time to get to know us and makes it like we’re visiting a friend when we come in, whether we are just stopping by for a quick repair, cleaning or a purchase. I also have to mention how amazing the repair department is. The staff is very detailed and willing to help fix whatever we bring in for repair. One time, I brought in my Dad's watch that had a broken clasp. The watch was not purchased at LBG, but they happily fixed it on the spot. Excellent customer service, extremely knowledge and talented staff, I can't imagine going anywhere else.

LBG was fantastic! Staff offered me a solution that saved me several hundred dollars for a repair on some silver that needed attention, and the outcome was exactly what I needed and wanted. Thank you, LBG!

Excellent and knowledgeable service. I thought I needed a necklace repaired, rather I needed a lesson on how to properly secure the necklace. Through discussing my options lux Bond talked me through what the issue was, and discouraged me from an unnecessary and costly repair. Thank you!

Alena was helpful, patient, and very knowledgeable. I was certainly feeling the pressure of picking out an engagement ring, but Alena helped to make the process enjoyable rather than stressful. And now, the love of my life absolutely loves the ring she has. I highly recommend Alena, and LG&B. Tom Y.

Highly recommend Lux Bond & Green, they are truly top-tier. Matt and Annie could not have treated us any better, and in the end were able to secure us a commemorative piece that will forever be cherished. Thank you

Alena was great! We were thoroughly impressed with the service we received.

I needed some repair work done on a few pieces. I found the professionalism and customer service outstanding. This is my favorite store for jewelry and watches.

Lux Bond & Green is great! They have such a courteous and attentive staff that seconds to none. I highly recommend them for both service and sales. They will be my go to for many years to come.

Went in the LBG store to fix a watch. Service dept was excellent and responsive, repairing my watch on the spot. Very helpful.

I purchased my Rolex from Lux Bond Green in West Hartford. Karen helped me with the process from beginning to end. Her knowledge, expertise and professionalism was beyond exceptional! I cannot recommend her enough. I am anxiously looking forward to my next purchase with her!

Beautiful store with a great selection. Caitleen was incredibly helpful!

An absolute pleasure to do business with!!

No matter if you have a $20k purchase or $20 purchase you are treated the same - with respect and thoughtfulness.

Karen Huhtanen has been a godsend to us, both for personal reasons and professional ones. She has helped us with all kinds of corporate gifts to make our clients feel special. More importantly, however, she has helped us with special gifts for our adult children. A special pinky ring designed with my diamond that was my Mother in Laws to give as a gift to my daughter to wear on her wedding day was the icing on the cake! So perfect. Thank you Lux Bond & Green for loving family celebrations as much as we do! Thank you Karen for always saying yes to our last minute asks.

What an excellent and knowledgeable group of watch experts. True enthusiasts.

The absolute best. A great selection of gifts and amazing customer service.

Annie helped me get exactly what I wanted and made me feel as I was her only customer.

Garreth greeted me immediately as I entered into the store with a huge smile and welcomed me in. I was there to purchase moderately priced earrings for my two daughters for Christmas. I wasn't exactly sure what I wanted but Garreth was very patient and showed me a variety of possibilities. I finally settled on two different styles. Garreth wrapped each up in a beautiful box with a red bow and placed each in its own separate bag. My experience was wonderful and it was a pleasure to work with such a polite gentleman. In this day and age, it is rare to find this kind of excellent service along with someone that was personable. We frequent Lux Bond & Green often and I will be sure to request Garreth in the future. It was pure pleasure! Best, Gail Watts

A great place to buy watches. Alena is a really nice salesperson to talk to. Really patient with knowledge on watches. One of the best I have ever known.

Highly recommend, had a great experience with Sylvia.

Linda provided great service. Very knowledgeable and patient. Highly recommend.

The experience was amazing! Service was fast and very knowledgeable. Thank you David for my watch. We will be back for many more

Kind and friendly staff. I had the opportunity to work with Dave who was very helpful and answered all my questions regarding Rolex watches.

I was shopping for a David Yurman bracelet and they had a huge selection. Caitleen was really helpful and even gave some advice on deciding which one to purchase. Very nice experience and in and out quickly!

Continued exceptional service by Alena. It’s nice to have a relationship with a jeweler who remembers your tastes and helps pick out the right pieces!

Terri made my recent experience with Lux Bond and Green wonderful. I was looking to sell an item, and after calling many places, Terri was the most helpful and professional of everyone I spoke to. She made the transaction simple and enjoyable. I also found the price to be strong in comparison to other jewelers I spoke to. Thank you!

First time here for a repair and I could not be more pleased. Cost effective, professional, and replaced two watch batteries all under ten minutes.

Shiva is the best part of Lux bond! He is so friendly and incredibly knowledgeable! Thanks for your help!!!

Just a shout out and big thank you to Shiva Beebakhee for his help and knowledge that allowed what i thought was a lost cause with a Seiko watch band that kept coming apart. he fixed it in less than 5 minutes!LBG is the best jeweler by far! Keep up the good work!

Thank you to the team at Lux & Bond for helping me chose a commemorative present! I finished all the requirements to become a licensed Architect and the team of Jason, Karen and Matt kindly helped me through selecting a very special piece to celebrate the occasion. I value how kind they were to my family, how professional, how friendly, and how attentive they were. I felt like the most important person in the store with how well they treated me! They even wrapped the gift like a present in beautiful gold wrapping paper. As a designer, I love these little details. I really liked the selection of women's watches they had. I ultimately went with a Frédérique Constant brand because of how modern and timeless it was. As a 30 year old, I appreciated that the selections of jewelry, time pieces and decorative items attracted a wide age demographic. There's also something for everyone at a good price range. I will definitely be returning for future purchases!

Fabulous, knowledgeable sales staff! Linda was amazing in helping me select 2 Lagos caviar bracelets for Christmas. I will be back!