Every experience I’ve had at Lux Bond & Green has been top tier. The customer service is excellent, and the staff is friendly yet professional and always helpful. Special thanks to Garreth for helping me select the perfect gift!

We love the Lux Bond & Green family in West Hartford! Annie made our son’s birth more memorable by helping us get my husband’s dream watch “The Batgirl” on the day of; he was able to wear it during that special moment - talk about perfect timing! Also a shout out to Shiva for always being so helpful and knowledgeable, definitely a guru with care for your diamonds and watches. You guys are amazing! Excellent customer service!

I have shopped with Lux Bond and Green over many years and found their merchandise of excellent quality. moreover, their sales staff and their management stand behind all their sales and do whatever they can to make things right. Recently, my wife had lost one of her earrings and they were able to source out a replacement so we could use her jewelry during our trip to London and Paris this summer.

Matt is great!! Always friendly and professional. Lux Bond is a very nice store!!

Terri was amazing. I brought my mom in to trade some jewelry in and she was so patient and kind.

Spending time withTerri the appraiser was like receiving a graduate degree in fine metals — the most illuminating information delivered in thoughtful helpful ways— this was my first time in this store but I now plan on being a regular

I’ve been a lifelong customer of LBG since I was a little kid. It’s such a special store. I took a new necklace in yesterday as it had a knot near the clasp. Kristen was so kind and very willing to help me get the knot out. She did it quickly and even cleaned it for me. LBG is such a special store - beautiful products and excellent customer service. Thank you, Kristen!

Fantastic service Very knowledgeable

The ring they made me was exactly what I was looking for - they took their time making sure it was perfect and I’m so happy with the results.

My experience at Lux Bond & Green was nothing short of exceptional. My wife and I were warmly welcomed and assisted by Alena, who has been extremely professional and knowledgeable. She helped me to quickly acquire the specific Rolex timepiece I wanted and kept me updated regularly. Alena provided a memorable client experience and we look forward to working with her again in the future!

Popped in with my daughter’s necklace that was a jumble of knots, they untangled it quickly and at no charge! Thank you!

Lux Bond & Green in W. Hartford Center is my absolute go to place for jewelry and special gifts! A big thank you to Kristen for helping me resize my rings today!

It was such a pleasure to work with Jose. I needed my engagement ring to have a Cliq band attached and also ordered a wedding band with Cliq. Jose was very friendly, helpful and professional in explaining what would be done to my ring and showed me how it would work. He encouraged me to try the sample to see if I was comfortable open and closing it. Jose was very good about contacting me and letting me know when things would be ready. I was very happy with the service I received from him. I would not hesitate to bring Lux Bond and Green any future repairs or to make a new purchase. I have already shared my wonderful experience with family and friends. Thank-you!

Matt did an incredible job through the entire purchase experience. He was very helpful in the process of choosing the right watch, following up when I had questions and seeing the entire process through very smoothly. I could not be happier with my purchase experience at Lux Bond & Green. Looking forward to my next watch purchase.

Great selection and wonderful staff. Very friendly, helpful and kind with children when parents have them in the store. They have earned their great reputation. Annie in West Hartford was especially helpful.

I got my first Rolex from here. Very fine experience. They were not high pressure at all. I would recommend Lux Bond & Green to anyone. It could have been an intimidating experience, but it was pleasant. Maybe I will go back again soon.

I had a fantastic experience with Annie at Lux Bond & Green. She was knowledgeable, attentive, and made the entire experience seamless. The Rolex Datejust I purchased was exactly what I had been waiting for, and Annie ensured everything was perfect. Highly recommend her for exceptional service!

Shiva and the repair department provided excellent service! My engagement ring was overdue for some repairs. My ring was finished before the estimated turnaround time. I will definitely be coming back to Lux Bond & Green for any jewelry repairs!

Always the best—- most kind patient service you’ll find. I thought I broke my favorite bracelet, Came in expecting a hefty fee, And they were able to repair it for free and a smile. Love lux bond

Went in with very swollen pregnant fingers and a ring I couldn’t get off, they were able to assist me right away and cut the ring off with ease! Always lovely, helpful people.

Lux Bond and Green is a wonderful place to get gifts. Their jewelry selection is great, and they have other gifts in addition to jewelry like housewarming and baby gifts. You can shop on their website to view their selection of items and if what you want is not in your local store, they’ll transfer it quickly from one of their other stores. My salesperson Caitleen was outstanding. She is knowledgeable, gives honest opinions and always knows just the right item to suggest when you need some guidance.

Wonderful service. Talented Jewelers. Knowledgeable staff.

Kind considerate and dod a perfect repair on my grandsons necklace and chain

Great experience at the private event! Linda was an excellent sales rep who helped me procuring my lovely watch. She’s the best and you won’t be disappointed!

Staff were friendly and helpful. The necklace was fixed sooner than promised. Very happy with service!

Finally got the Rolex I've been waiting for as a graduation present for myself. Charlie and the whole staff have been so kind warm and welcoming. The delivery and fitting of the watch was also seamless. Truly a great customer experience. You can see why they're the best in town.

I had an amazing experience at lux bond and green in west Hartford. Matt was super easy to work with and friendly. I will be recommend him to everyone I know. Anna and the rest of the staff were also very kind and welcoming.

I was hoping to replace a diamond band because my ring had been stolen. Linda was very helpful in showing me several rings. I chose one and am very pleased with it. It’s hard to replace something of such sentimental value but we found a fine substitute. Thank you, Linda.

I am extremely happy with the way LB& G were able to restore my damaged engagement ring. They did a wonderful job and I know you can trust them with expensive merchandise without worry. I have usd them for many, many years.

I’m still in shock!!! I had a great experience from start to finish at Lux Bond and Green. Alena was very helpful and kept in touch over the years to give me updates. I was beyond excited when I received the text that my watch had arrived. I’ve wanted this watch for many years and I look forward to doing more business in the future.

I brought in a charm that needed to be adjusted expecting to leave it at the store for a few days. They fixed it right there on the spot and didn't even charge me. Thank you so much for the great customer service!!

Amazing experience with Matt at Lux Bond & Green - West Hartford... I had the pleasure of working with Matt in the past several years on getting my dream watch. He just made my dream come true right in time to celebrate my birthday this year. It was a very special surprise gift to me! Matt was so professional, knowledgeable, accommodating, and really cares for his customers' wishes. I am looking forward to more good news to come on my next timepiece. Thank you so much Matt and Lux Bond & Green team… highly recommended!

When I inquired about Lux Bond and Green from friends who have made watch purchases from them, all feedback received was always very positive. I was not disappointed. Matt was a pleasure to deal with. He was accommodating as well as informative, greatly assisting me selecting the right watch to meet my needs and made the process both easy and personal. A big thanks to a great team at Lux Bond & Green.

Excellent! Needed an appraisal done quickly. Was told 6-8 week wait time. They were able to adjust, due to time demand we were under, and completed the project in three weeks. Of course, great quality work.

A pleasure to work with absolutely happy with the choice. I made well worth waiting for.

Lori was so friendly and helpful! She even beautifully gift wrapped my purchase! I will definitely be purchasing again from her in the near future! Thanks Lori!

I have purchased multiple items here and the staff has always been extremely helpful and attentive. They have large section of high-quality jewelry. Sylvia helped me the other day. She was awesome and helped me find just the right earrings for my wife. I would definitely recommend them!

Great place to shop as they have a large selection. Customer service is fantastic, they are very easy to communicate and work with when it comes to warranty repairs and engravings.

Jose was great to work with and super helpful. They did a beautiful job fixing my ring!

I purchased a new Rolex yesterday from Matt I had a great experience buying my watch. He is very knowledgeable and knows a lot about the product that he sell’s,he explained everything to me. I look forward to doing business with them again and I would definitely recommend him. Thank you Matt.

Everything was perfect as usual! Jewelry is beautiful and sales person was fantastic!

We have been going to LB&G for many years. Great quality and exceptional customer service. Annie is very knowledgeable and a true gem!!

I bought my husband a Tag Heuer watch about 3 years ago (in 2021) and had a very positive experience. Recently the band partially broke. When we went in, their repair department carefully assessed it could fix the part on the premises and it was done (and beautifully steam cleaned ) in about 10 minutes…free of charge. LB&G customer service and expertise was well worth leaving a positive review! I’ll be a repeat customer when it’s time for the next jewelry item or time piece!

I had the pleasure of working with Alena on getting my first ever Rolex. Alena was friendly, professional, and very knowledgeable on Rolex watches. I honestly had the best customer service experience and Alena truly made my Rolex journey incredible. She was very responsive whenever I reached out and she even stayed late for me to come pick up the watch. I look forward to continuing to work with Alena on other jewelry purchases and I highly recommend Alena and Lux and Bond for any jewelry purchases. Thank you for making the year special Alena!

Great job on getting my Ring sized correctly..

Best selection of watches and customer service was outstanding.

In the market to purchase my first Rolex. Amazing experience from start to finish, Charlie was a wealth of knowledge on the model line up and fielded all questions. Will Most definitely going back for all watch and jewelry needs

Beautiful store with stunning pieces, I get all my jewelry from them and I just had something repaired and thank you so much for the wonderful job done and great customer service

Had an amazing experience purchasing an engagement ring. Sylvia helped me throughout the process and couldn’t have made the experience better. She was very helpful, knowledgeable, and patient throughout the process. In addition to a great selection of diamonds, Lux, Bond & Green was able to custom build a setting to exactly what I was looking for. I would recommend Lux, Bond & Green, and specifically Sylvia, for anyone looking for an engagement ring!

My purchase experience was a pleasure, Karen provided the highest level of expertise. I hope to continue my relationship with LBG!

Absolutely love my new ring. Linda was so helpful and patient, along with the whole Lux Bond team. I can’t imagine shopping anywhere else.Caitleen was incredibly helpful!

Jacob was completely helpful and kept me up to date on the repair. Lux Bond & Green did a great job again…. Quick turnaround too completely happy… 5 stars A++++++

Great service and we couldn’t be happier with the end result!

Gareth was awesome—helpful, attentive, but not at all pushy. Outstanding customer service!

Linda was extremely helpful with choosing the perfect gift. Her patience and knowledge of men’s jewelry made my aunt and I comfortable with what we picked out. The jewelry at Lux Bond and Green is gorgeous. I ended up buying myself a beautiful necklace before leaving. I’ve purchased a few items from lux Bond and Green throughout the years. I am always happy with my purchases.

Charlie at Lux Bond & Green in West Hartford has been amazing work with!

Amazing Service. Ask for Norma. Professional, bright, display room.

You can definitely tell the difference between an average jewelry store versus Lux Bond & Green. When ordering & picking up my Rolex, Alena was very knowledgeable about all of their watches and made it feel like a true luxury experience. We also bought our wedding bands here and had a great experience. The sales team really takes their time with you and guides you in the right direction. My family and I will definitely be returning to Lux Bond & Green for years to come.

Kristen was so helpful in helping clean my watch in record time today! Great customer service!

I recently had the pleasure of purchasing a Rolex Datejust model from this store, and I must say, the experience was nothing short of exceptional. From the moment I stepped in, I was greeted with professionalism, warmth, and outstanding customer service. Linda, in particular, went above and beyond to ensure my satisfaction. Her dedication, attention to detail, and the time she invested in making sure the watch was perfectly adjusted to my liking were truly impressive. She made the entire process smooth and enjoyable, accommodating my schedule to ensure I could pick up the watch at a convenient time. The Rolex Datejust was a birthday gift from my lovely husband, and Linda’s efforts made it even more special. Her commitment to excellence and customer care exceeded all our expectations. Thank you, Linda, for your remarkable service. I will not only be returning to this store for future purchases, but I will also be specifically seeking out Linda for her exceptional care and expertise.

Alena was a pleasure to work with, very professional. Communicated very effectively through my entire process of purchasing a watch. Highly recommend working with her!

Annie the store manager was great with helping me choose the right Rolex for myself and made the entire transaction as easy as possible!

Dave offered outstanding service during the purchase of a diamond bracelet. His extensive knowledge, kindness, and willingness to answer every question made the experience exceptional. I look forward to making more purchases with Dave in the future.

We spent a couple hours with Matt who's was sensational. Helpful, knowledgeable, good sense of humor and patient with us for our first Rolex purchase. You get what you pay for and Matt and LB&G delivered.

I had an outstanding experience with Lux Bond & Green. The staff is amazing—professional, knowledgeable, and incredibly helpful. They assisted me in acquiring my Rolex GMT-Master II 'Sprite' and other fine jewelry pieces. Their commitment to customer satisfaction and attention to detail is unparalleled. I highly recommend them for anyone seeking high-quality jewelry and exceptional service.

Karen and the entire Lux Bond crew made the process of picking an engagement ring easy and took extremely good care of us. They have a vast knowledge and selection to match every style. Would highly recommend.

I had a wonderful experience with Karen Huhtanen the day I went to LBG. She was friendly, knowledgeable, and experienced with her product. Totally a pressure free experience! Next time you’re in for a visit ask for Karen you won’t be disappointed.

What a pleasure to do business at Lux Bon & Green. The staff is incredible and the repair department is knowledgeable and courteous. Simply the best jeweler around.

The staff is always courteous, friendly and helpful. They routinely deliver excellent items for me. I plan to use them exclusively for my future jewelry purchases.

The watch lab is a good place for watch maintenance and repair. I've purchased luxury watches, Bacharat drink ware, and glass bowls as well as jewelry.

Had a very nice experience shopping at LBG in West Hartford the other day. I’ve been shopping there for decades and this time was no exception for the sophisticated customer responsiveness and cordiality.

The staff at Lux, Bond & Green are very knowledgable, professional and friendly. My repairs are always done perfectly and are done in a timely manner. I have been a customer for over 20 years!

Norma has been my husband’s personal shopper at Lux, Bond and Green for more than 20 years, and I couldn’t be happier! We purchase jewelry at the West Hartford store knowing that we will receive fantastic service and a high quality product. We wouldn’t consider buying jewelry anywhere else.

Although the piece I was looking for was not available, Dave and crew were very helpful and pleasant to interact with. Hoping the 36mm Explorer finds its way to the shop soon!

This is my favorite place for Swiss watches. Purchased my first Swiss watch about 7 years ago. Expressed my interest in a Rolex Submariner green bezel to Annie. After some time, got the text! Annie was able to get my THE dream watch. I couldn’t believe it. Cannot thank Annie enough! Now I am hooked! Looking forward to building up the collection. Amazing store, sale people are super friendly and helpful, and great watch inventory with many brands. Highly recommend! Thank you Annie!

Dave at Lux Bond & Green (West Hartford) was personable, knowledgeable and professional. He made our experience so positive. The establishment was class and service. A true full service shop for watches and jewelry where most work is done in house. I would recommend to anyone!!

Great location. Entire staff was pleasant to deal with and made me feel comfortable with my purchase. I dealt with Alena, and she was an absolute pleasure! Not only was she extremely knowledgeable, but she was easy to get in touch with and made me feel confident I was purchasing through a reputable location. I wouldn't hesitate to recommend her or this store to friends or family when considering a high-end watch or jewelry.

I had several pieces of jewelry appraised for insurance and everyone at Lux Bond was wonderful! The accompanying paperwork is so thorough and detailed, and it comes complete with photos. I also needed some repairs and they were done beautifully. Cody, Shiva, Terri and Danielle were great to work with. Thank you!

Whenever I get my rings cleaned they also go a step further and inspect for any loose prongs or stones. I figured being proactive was the best route when deciding to fix a couple loose stones on my diamond eternity band, they quoted me two weeks and had it done in one! Repair cost were very reasonable in my book, and the wait time for pickup is always minutes as they are always well staffed vs only a couple employees. Everyone of their staff is always friendly, happy to help and very patient with trying on pieces for future purchases. Due to their great customer service over the years this led to a pre-owned rolex purchase because I trust any purchase from their location and sister store next door. They definitely nail customer confidence!

Annie was great, she was professional from the start. I certainly recommend Lux Bond & Green

Wonderful, Professional Service from Caitleen. She was Prompt with Low Pressure Sale on a special order watch. I can’t be more pleased with Caitleen and Luxbond with my awesome experience. Sure to be back soon!

All the staff at Lux Bond And green are welcoming and great to work with. I have been working with Karen on obtaining a Rolex. She was a pleasure to work with, and open and upfront during the entire process. She was able to obtain the watch I had been looking for, and it was definitely worth the wait! I highly recommend Lux Bond And Green for any jewelry or watch purchases!

Upscale, classy establishment. I’ve purchased many different gifts for my wife here, having worked with Karen and Sylvia to find not only the right item but also at the right price. They’re both great. I’ve also purchased a watch here from L&BG’s in-house watch expert, Matt, who is the best of the best. Last but certainly not least, the service department, ran by Shiva, provides tremendous customer service as I’ve had multiple watches serviced, and they’ve gone above and beyond to cater to some unique situations. Highly recommend this place!

Matt helped me pick out my first watch today. He was extremely helpful and knowledgeable. Highly recommend you come here to buy your next watch. Ask for Matt!

Kristen was wonderful! Polite, friendly and knows exactly what she's doing!

I can not recommend Annie and Matt enough for the wonderful experience they provided my wife and I in the process of buying our first Rolex. The entire process was easy and pleasant from beginning to end.

Staff was very professional and helpful. Noah replaced my watch links along with changing a battery. Will definitely go back in the future!

We came in looking for a wedding gift for myself as the groom. I always wanted a nice watch. We dealt with Linda who walked us through all of the offerings in the store, ultimately settling on a model. I had not given much lead time ahead of the wedding and no promises were made. However, within about a month and a half’s time, my exact request was met and delivered to the store. Again, Linda was fantastic, accommodating our schedule for pick up, walking us through set up & fitting. The personal communication was fantastic throughout the whole process and made it feel as though the whole staff was working with us to get our desired outcome. We can’t thank the West Hartford Lux Bond & Green team enough, especially Linda, and will be surely stopping by for any future jewelry purchases.

Excellent service highly professional and reputable recommended without reservation.

Shopping at Lux Bond was a wonderful experience. Sylvia was so incredibly helpful and patient helping us find a wonderful watch for our son. She went above and beyond. Thank you!

I worked with Linda over the course of a few visits and she was amazing. Will be going back to her!

Excellent product knowledge and personal touch in interaction with customers. Timely communication and delivery of trusted service. My top choice for high-end purchases.

Stopped in Lux Bond & Green yesterday for a new watch battery. Always impressed with excellent, professional service and people who know me by name. Thank you Kristen and Aleena. Best Jeweler in town! - JBKrause

Wonderful experience related to a graduation gift for my daughter. Sales person was attentive to my requests and made suggestions that aligned with my expectations. Looking forward to my next purchase!

Garreth was extremely helpful in assisting my daughter in finding the perfect college graduation gift. He was knowledgeable and patient as we perused many items before selecting the Raymond Weil watch that was just right for my daughter. I would highly recommend shopping at Lux, Bond, & Green for the gift that will last a lifetime.

David was great and helped me find just what I was looking for. 10/10 would recommend.

As always, excellent service and selection.

Excellent jewelry repair service. Prompt service. Beautiful results.

I entrusted two 4 th generation family diamonds to Cody to repurpose in a new design a special gift for my great niece. Cody was very helpful in guiding me about style options. I am thrilled with the finished product and know this will be a lasting gift. Certainly I shall return to have another gift made for the younger sister.

Sylvia is a Master of customer service .

Amazing service. I will recommend them to anyone.

Everyone is helpful, knowledgeable and polite. Always a wonderful experience to go there. I have had many repairs done and it has been totally a positive experience. Many thanks to all!!

Jose did a wonderful job in contacting A Jaffe and having my wedding band repaired. Jose did a great job following up and keeping me abreast of any important updates. Thanks Jose for your Outstanding service and assistance. Way to go!

Such a pleasant experience to work with Sylvia. She made the process simple and stress free, and she offered many great options to choose from. Would definitely shop from her again. Thanks!

Karen was fantastic, very easy to talk to, very patiently showed me the watches that I wanted to see. Overall it was one of the best experiences I’ve had at a rolex AD and I made me feel very welcomed and comfortable!

Matt is the guy you want to talk to! Super professional and kind. 5/5 no doubts

A terrific experience. Hands on and consultative staff without a hint of “sales”. All around good people.

First time buying at LB&G and first time buying a watch. The experience was great. David was very knowledgeable and patient as he answered all my questions. He remembered my preferences and name despite not being in communication for over a year. I will definitely be back to work with him.

Wonderful selection of jewelry and gifts. The LB&G team is great to work with!

Had another great experience at Lux bond. Such a welcoming group that works there. Matt helped me pick out a wonderful gift!!

I was thrilled with the interaction I had at Lux Bond & Green yesterday! I walked in just before they closed and was immediately greeted and taken care of. They removed some watch links for me despite having not seen that brand before and knowing it could turn into a difficult case. Professional and quick! I’ll be back soon!

Great experience. Very attentive and accommodating. Look forward to many more purchases.

I had a good experience with Linda. She took care of me. It also surprised me with small gifts. Thank you.

I am always completely impressed with Karen's professionalism and customer service. And as always, it's great to see everyone at LBG

My most recent experience at Lux Bond and Green in West Hartford was nothing short of exceptional. As I waited in the repairs department for an item being worked on, I (emotionally) inquired about how to operate a very special watch that I inherited from my late brother. I was struggling to figure out how to reset the time on it and had been wearing it without it actually telling time. I didn’t have it with me, but Cody, one of the gentlemen in repairs overheard my conversation and immediately stopped what he was doing to take the time to answer my questions and gave me his undivided attention. He went above and beyond on two separate occasions—reminding me to bring the watch in when I came back to pick up an item so that he could teach me all about it while it was in hand—so I could truly learn and retain all that he was explaining. His excitement, compassion and engagement uplifted my spirits about something that was very hard and emotionally heavy. He taught me how the watch works generally, how to set all the different features on it, and how any watch style similar to this brand functions. His kindness, true dedication, and clear level of expertise speaks volumes about the quality of service at Lux Bond. I have been a customer here for many years and while this particular encounter was exceptional and noteworthy, it truthfully is not uncharacteristic of the quality of service I’ve experienced over the years. There are so many more wonderful stories I could rave about!!! THANK YOU AGAIN CODY!!!

Incredible store that has unique items and exceptional service. There is definitely something for everyone here. Matt is the best! Definitely ask for him! He has a great knowledge base and is always there to help point you in the right direction with whatever you may be looking for.

Great service always at lux Bond and Green Their selection and quality is top notch. I could not be happier

First, It was great to be doing business with Lux Bond & Green in West Hartford, my hometown jeweler. There is nothing like LBG in New York City. I came back to the store on a mission to replace a strand of gold beads, and as luck would have it I connected with Shiva Beebakhee, the Service Manager, and he knew exactly what I wanted and even had sample beads. We worked together on several visits to get the right size bead, length of the necklace and Shiva made it happen! I am now wearing the beads again which are based on a strand of gold beads my grandmother wore and I I wore at.my wedding . Thank you Sheeva - you are the best!

I had a fantastic experience at Lux Bond & Green. Cody went above and beyond to help me untangle several necklaces quickly and efficiently. Their amazing service saved me so much time and frustration. Once again Lux Bond & Green proves its commitment to exceptional service.

I absolutely adore this spot and their team. I usually come here for Rolex shopping, and the staff is always so welcoming and eager to help find the model I’m looking for. This time around, they fixed my watch super fast and didn’t even charge me. Couldn’t be more grateful.

Lux Bond has been my go-to jewelry store for many years. Their quality and service are top notch!

Such a treat to have a local jeweler right in the center of town than handles repairs. Fast, friendly and top notch service…what could be better?

Alena at Lux Bond was an absolute pleasure. She kept me updated for the entire process and even offered other examples while I waited for what I wanted. Looking forward to my next purchase with her.

Had a great experience at Lux Bond and Green buying my watch. Great customer service. Friendly staff. Great selection of luxury watches.

Very pleasant and efficient experience repairing watch band at Lux Bond in WH Luis was quick and we are happy with the results.

Sylvia was very attentive and helpful in assisting us in buying the perfect gift for a special friend’s birthday.

Nice selection of watches in stock across a great set of brands. Love the Grann Seiko selection. Great experience with Dave at the Rolex boutique.