The IT & Systems Manager is responsible for the overall technology environment of the company, including its security, reliability, infrastructure, business systems, communications, and user support.

This position provides leadership and oversight of the company’s technology strategy while remaining hands-on enough to understand and resolve day-to-day issues. The Manager works closely with company leadership and all departments to ensure technology supports the business effectively, securely, and reliably, while providing excellent internal customer service.

The position oversees cybersecurity, Microsoft Dynamics 365 Business Central and other business applications, infrastructure, help desk support, telecommunications, physical security technology, technology vendors, and technology projects.

• Oversee the day-to-day operation of the company’s IT environment, including all help desk functions and store POS support.
  • Lead and develop the IT Systems & Support Specialist (direct report).
• Provide hands-on support when needed for hardware, software, network, system, and user issues.
• Support the company’s web and digital operations by coordinating with the web team and third-party providers on web application integrations, data and field mapping, troubleshooting, and new development initiatives to ensure systems integrate effectively and reliably, including Lookbook (Internal product look up platform).
• Lead the company’s cybersecurity program and day-to-day security practices, including but not limited to: user access, permissions, passwords, multifactor authentication, and account security.
• Establish/maintain appropriate security guardrails for the use of AI and other emerging technologies, including guidelines for company data, confidential information, customer information, and other sensitive business information.
• Serve as the internal technology owner and resource for the company’s ERP environment.
• Work with department/store leaders to identify opportunities to improve business processes through technology.
• Oversee the company’s networks, internet connectivity, Wi-Fi, internal servers, cloud services, and related infrastructure.
• Ensure appropriate system redundancy, backups, and recovery capabilities.
• Oversee technology related to the company’s physical security systems, including:
  • Security alarms and access control
  • Cameras and video surveillance
• Manage the company’s phone and telecommunications systems.
• Manage technology vendors and contracts and help plan and manage the IT budget.
• Ensure business continuity plans address critical technology dependencies, including key cloud applications, ERP systems, communications, and other technology services.
• Build solid relationships with internal customers (stores and corporate office).
• Provide regular updates to leadership regarding IT performance, cybersecurity, projects, risks, emerging technologies, and significant issues.
• Provide after-hours and on-call support as needed.

• Strong communication skills and the ability to work effectively with both technical and nontechnical employees.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
• 5+ years of progressive IT experience supporting users and business systems, including at least [2–3] years in a leadership or supervisory role.
• Strong understanding of cybersecurity principles and best practices.
• Experience with ERP systems; Microsoft Dynamics 365 Business Central experience preferred.
• Experience with networks, hardware, cloud applications, Microsoft 365, and business technology systems.
• Experience supporting multi-location organizations preferred.
• Experience with physical security (alarm, camera, and access control) and telecommunications systems preferred.
• Understanding of emerging technologies, including AI, automation, and cloud-based business applications.
• Strong troubleshooting and problem solving skills.
• Ability to manage multiple priorities and projects while maintaining focus on day to day operational needs.
• Familiarity with PCI compliance in a retail environment preferred.

The successful candidate will be a practical, hands-on technology leader who can balance day to day support with longer term planning. They should be comfortable working directly with employees, vendors, and senior leadership and be willing to get involved when an issue needs to be solved, understanding that the stores are their customers.

The position requires someone who is organized, responsive, security minded, and able to take ownership of problems from identification through resolution. The Manager should understand that technology is a critical part of the company’s daily operations and that stability, security, reliability, and service are priorities.

The successful candidate should also be curious and forward-thinking about emerging technology, including AI, while taking a thoughtful and practical approach to its adoption. The goal is to help the company use technology to improve business while protecting company information, customers, employees, and the overall business.

The Director of Human Resources leads and executes all aspects of the human resources function for Lux Bond & Green, a family-owned luxury retail jewelry chain with six locations and approximately 100 employees, including one location in Massachusetts.

This hands-on role manages day-to-day HR operations while providing strategic guidance to executives and store leadership. The Director supports company culture, compliance, employee relations, and performance in a service-focused luxury retail environment. This role also improves HR systems, workflows, and operational processes to reduce manual effort, increase efficiency, and improve the employee and manager experience.

HR Leadership & Operations

• Develop, implement, and independently manage HR strategies, policies, and programs to support business objectives and reinforce the company's luxury retail culture.
• Advise leadership on workforce planning, organizational development, and employee engagement.
• Provide communication support for company-wide announcements.
• Partner with store leaders to ensure consistent and effective HR practices across Connecticut and Massachusetts locations.

Recruiting

• Manage full-cycle recruiting for corporate and retail positions, including sourcing, interviewing, selection, and job offers.
• Develop recruiting strategies and identify sources to attract qualified candidates aligned with brand standards and customer service expectations.
• Ensure recruiting and hiring practices comply with applicable Connecticut and Massachusetts employment regulations.

Employee Relations, Coaching & Counseling

• Manage employee relations matters directly, including coaching, counseling, conflict resolution, disciplinary action, exit interviews, and terminations.
• Conduct workplace investigations and ensure consistent, fair, and legally compliant outcomes.
• Provide day-to-day guidance to managers on employee performance, attendance, conduct, and workplace issues.
• Lead the corporate Associate Activities Committee in planning and implementing quarterly gatherings to build morale and camaraderie in the office.
• Serve as the primary liaison for the Educational Assistance Program, including approvals and reimbursements.

Performance Management

• Administer the performance management process, including evaluations, feedback, documentation, and development planning.
• Coach managers on delivering feedback, addressing performance issues, and taking corrective action.
• Partner with the Sales Training Manager to support training and development efforts.
• Work with the CFO on merit increase planning and communication as part of the performance review process.
• Partner with leadership to identify external executive coaching providers as needed.

Benefits & HR Administration

• Administer employee benefits in partnership with the CFO, including medical, dental, vision, life insurance, disability, HSA, COBRA, and the Fidelity retirement plan.
• Serve as the primary liaison with benefits brokers, insurance carriers, and vendors.
• Manage open enrollment, benefits communications, wellness initiatives, and employee questions throughout the year.
• Maintain accurate HR records, personnel files, and confidential employee data.
• Manage leaves of absence with the third-party leave administrator and calculate leave pay for employees using Connecticut or Massachusetts paid leave benefits.

Compliance & Employment Law

• Ensure compliance with applicable federal, Connecticut, and Massachusetts employment laws and regulations.
• Maintain and update the employee handbook, policies, and procedures to reflect multi-state requirements.
• Provide practical, compliant guidance to leadership on wage and hour requirements, leave administration, and employee relations.
• Manage workers' compensation claims, including reporting, follow-up, and coordination with insurance carriers.
• Serve as secretary for the company Safety Committee and primary liaison with the external guard service.
• Manage Connecticut and Massachusetts unemployment claims, including responses, hearings, and documentation.

Payroll Administration

• Administer HR-related payroll changes, including pay rates, positions, employment status, and approved deductions.
• Maintain accurate benefit, garnishment, and deduction updates.
• Oversee year-end vacation and sick leave accrual adjustments to ensure accurate carryover and balances.
• Partner with the payroll administrator and CFO to address employee questions about pay rates, deductions, accruals, and corrections.
• Identify, recommend, and implement technology to streamline onboarding for payroll and benefits enrollment.

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• 7–10 years of progressive HR experience, with retail or luxury brand experience strongly preferred.
• Experience managing HR responsibilities across multiple states, preferably Connecticut and Massachusetts.
• Strong working knowledge of employment law, benefits administration, employee relations, and performance management.
• Proven ability to coach leaders and employees at all levels.
• Excellent interpersonal, communication, and problem-solving skills.
• Demonstrated experience improving HR processes or leading operational change in a hands-on environment.
• Ability to work effectively as processes evolve and build structure where needed.

• Collaborate with store management and fellow team members to create a warm, welcoming environment by engaging every client with genuine hospitality, making them feel seen, valued, and at home.
• Develop strong client relationships to meet and exceed monthly sales goals while providing expert guidance on luxury jewelry, watches, and giftware, including product features, benefits, and styling options.
• Embrace and apply Lux Bond & Green's core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Assist with store social media initiatives by submitting photos and creating content for Facebook, Instagram, and TikTok.
• Understand and properly execute all systems and procedures to ensure quick, accurate, and efficient transactions, including capturing and maintaining client information.
• Maintain merchandise displays that are fresh, fully stocked, organized, and visually appealing.
• Ensure the store maintains exceptional standards of cleanliness by assisting with daily cleaning of jewelry and giftware displays, removing fingerprints from showcases and merchandise, vacuuming, dusting, trash removal, and general housekeeping, including the upkeep of bathrooms and the lunchroom.
• Follow all company security procedures, including maintaining proper sales floor coverage, presenting one piece of merchandise at a time, securing display cases, and remaining alert to all activity within the store.

• Experience in the luxury jewelry and watch industry strongly preferred.
• Proven track record of successfully working with a diverse client base.
• Ability to quickly build trust and lasting relationships with clients and co-workers.
• Strong ability to prospect, develop, and maintain long-term customer relationships.
• Polished, professional appearance and demeanor.
• Proficiency with Point of Sale (POS) systems and Microsoft Outlook/email.
• Ability to quickly learn and adapt to new systems and technology.
• Ability to stand for extended periods and demonstrate the manual dexterity required to handle and present fine jewelry and watches.

• Strong customer service orientation with a passion for creating exceptional client experiences.
• Collaborative team player who works effectively with store associates and corporate staff.
• Demonstrates respect, integrity, professionalism, and courtesy in all interactions.
• Excellent verbal and written communication skills, including correspondence with customers via text and email.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Process and receive finished jewelry, diamonds, and components into the correct inventory locations through production orders, transfers, memo shipments, and supplier shipments. Future responsibilities might include giftware.
• Process ticket requests, create new tickets, and ticket all items.
• Process memo returns and asset returns for credit.
• Accurately record all inventory movements in Business Central (BC).
• Pick and process all transfers, including physically selecting goods, verifying quantities, posting packing slips and invoices, and preparing merchandise and documentation for shipment.
• Participate in the Adaptive user group to develop and promote best practices for Lux Bond & Green.
• Identify and implement process improvements across service, repairs, transfers, and point-of-sale operations.
• Maintain detailed records of training needs and opportunities related to store compliance with operational procedures, including tagging, receiving, and transfers.
• Perform other duties as assigned.

• Exceptional organizational skills, strong attention to detail, and numerical aptitude.
• Proficiency with Microsoft Office and the ability to learn new systems quickly.
• Ability to work cooperatively with department colleagues and others throughout the organization.
• Ability to implement process changes to improve efficiency and reduce unnecessary system steps.
• Interest in jewelry preferred.

• Collaborative team player with a willingness and ability to cross-train.
• Excellent communication skills and a strong customer service orientation, including experience interacting with customers and suppliers.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Positive outlook with a focus on improving processes and supporting Lux Bond & Green's success.

The physical demands described below represent those required to successfully perform the essential functions of this position. Reasonable accommodations are available to enable individuals with disabilities to perform these functions.

• Regularly sit, use hands, talk, and hear.
• Frequently stand, walk, and reach with hands and arms.
• Occasionally climb, balance, stoop, kneel, or crouch.
• Occasionally lift or move up to 10 pounds.
• Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Use a jeweler's loupe or other magnification equipment as needed.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Lux Bond & Green, a 128-year-old family-owned luxury jewelry & watch retailer, is seeking two full-time Watchmakers to join a dedicated team in our West Hartford Flagship store. This rare opportunity requires a meticulous eye for detail and a deep pride in the preservation and restoration of exceptional timepieces. Join a collaborative and passionate team that strives to uphold the highest standards in repairing luxury timepieces.

• Full Service & Restoration: Diagnose, disassemble, clean, assemble, oil, and regulate complex mechanical timepieces.
• Quality Assurance: Conduct water resistance testing and positional timekeeping accuracy to meet brand standards.
• Component Refinement: Fabricate or adjust micro-components and perform case and bracelet refinishing when necessary.
• Provide an excellent customer experience and communicate accurate repair timelines.
• Maintain detailed service records and documentation.

• Continuously develop technical expertise by actively participating in specialized brand training workshops.
• Attend and actively participate in scheduled Service Department meetings.

• Strong team player willing and capable of training and motivating others.
• Excellent verbal and written communication skills.
• Strong organizational, client service, and time management skills.
• Ability to multitask in a fast-paced environment.

• 3–5 years of bench watch experience preferred.
• Deep understanding of and passion for luxury timepieces preferred.
• Strong comprehension of precision tools and diagnostic equipment.
• Embrace and apply Lux Bond & Green's core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Watchmaker certification required

• Regular sitting, talking, hearing, and manual dexterity.
• Frequent standing, walking, and reaching.
• Occasional climbing, balancing, stooping, kneeling, crouching, and lifting up to 10 lbs.
• Standard vision abilities, including color and depth perception, and the use of a jeweler's loupe or magnification equipment.
• Reasonable accommodations may be provided to enable individuals to perform the essential functions of the position in compliance with the ADA.

Location: West Hartford

Compensation: Commensurate with experience

Job Type: Full-Time, Salary Exempt

Work Schedule: Monday – Friday, 8:30 AM – 5:15 PM

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The Bench Jeweler is a full-time position responsible for performing both basic and advanced jewelry repair, restoration, and stone setting. This role provides exceptional customer service through high-quality, cost-effective in-house repairs. The Bench Jeweler must be proficient in repairing and restoring both high-end and everyday jewelry, working with all precious metals, including gold, silver, and platinum, as well as precious and semi-precious gemstones.

• Perform basic and advanced jewelry repairs and restorations on customer-owned jewelry.
• Work with all types of precious metals, including gold, silver, and platinum, as well as precious and semi-precious gemstones.
• Perform stone setting on a variety of jewelry, including intricate and custom settings.
• Evaluate incoming repair jobs to determine condition, required materials, and appropriate repair methods.
• Assist with custom jewelry design solutions and creative repair techniques to meet customer needs.
• Maintain a clean, organized, and safe workshop environment.
• Effectively manage, prioritize, and document assigned repair work.
• Utilize the computerized Point of Sale (POS) system to access, transfer, update, and complete repair jobs.
• Communicate directly with customers when necessary to discuss repairs, answer questions, and recommend solutions.
• Utilize laser welding equipment and current laser welding technology to perform precision repairs.
• Perform additional service department and store-related duties as assigned by management.

• Minimum of 5 years of experience as a Bench Jeweler in a high-end, high-volume jewelry repair environment preferred.
• Strong knowledge of jewelry repair, restoration, fabrication, and stone setting techniques.
• Experience working with precious metals and a wide variety of gemstones.
• Ability to manage multiple repair projects while maintaining exceptional quality standards.

• Jeweler's torch and fabrication equipment for soldering and metalwork.
• Oxygen and natural gas systems, including pressure gauges and safety equipment.
• Jeweler's saws, flex shaft machines, hand tools, jigs, drills, burs, grinding wheels, files, and polishing equipment.
• Stone setting tools, gravers, pliers, cutters, tweezers, vises, holders, microscopes, and magnification equipment.
• Laser welding equipment and related technology.
• Precious metals, solders, and standard bench chemicals including flux, pickle solution, cleaning solutions, plating solutions, and adhesives.
• High-speed polishing machines, buffs, rouges, and required personal protective equipment.

• Regular sitting, talking, hearing, and manual dexterity.
• Frequent standing, walking, and reaching.
• Occasional climbing, balancing, stooping, kneeling, crouching, and lifting up to 10 pounds.
• Requires close visual focus, color vision, depth perception, and frequent use of a jeweler's loupe or magnification equipment.
• Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA).

• Strong customer service orientation.
• Collaborative team player who works effectively with associates at all levels.
• Excellent problem-solving skills and sound judgment.
• Treats others with respect, integrity, professionalism, and courtesy.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.