Lux Bond & Green, New England’s premier family jeweler, is seeking a Full-Time Bench Jeweler to join our expert in-house team. This position is responsible for both basic and advanced jewelry repair and stone setting, with an emphasis on quality, safety, and customer service. The ideal candidate is proficient in working with all metals (gold, silver, platinum) and a variety of gemstones including precious and semi-precious. If you take pride in your craftsmanship and thrive in a high-end, detail-oriented environment, we would love to hear from you! Please send your resume to careers@lbgreen.com to learn more!

The Bench Jeweler position is full-time and based in our West Hartford location. The schedule is 8:30 am – 5:15 pm with Sundays off and one additional day off during the week. Extended hours may be required during peak holiday seasons.

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Perform basic and high-end jewelry repairs and restorations, working with various metals and gemstones.
• Proficient in intricate and unique stone setting techniques.
• Review and assess service jobs for repair needs and material requirements.
• Collaborate on design and custom solutions to meet customer expectations.
• Maintain a clean, safe, and organized workshop environment.
• Effectively manage, document, and prioritize repair workload.
• Use our Point of Sale system to manage and update job information.
• Communicate with customers as needed to review work and provide options.
• Utilize laser welding and stay current with the latest jewelry technology.
• Support store operations through additional service-related tasks as directed by supervisors.

MINIMUM REQUIREMENTS:

• Minimum of 5+ years of experience as a Bench Jeweler in a high-end, high-volume environment.

EQUIPMENT USED:

• Proficient with bench jeweler torches, including safe operation and environmental awareness.
• Use of cutting tools such as jewelers saws, flexible shaft machines, and hand jigs.
• Experience with drilling and grinding tools: flexible shafts, grinding wheels, files, etc.
• Skilled in handling bench tools: pliers, gravers, magnifiers, vices, and holders.
• Proper handling of precious metals and solders.
• Laser welding machine operation including routine maintenance and safety adherence.
• Use and management of bench chemicals: flux, cleaning solutions, adhesives, etc.
• Experience with polishing equipment, safety protocols, and regular equipment maintenance.
• Use of microscope for detailed setting work, especially melee stones.
• Organization and collection of scrap/sweeps; attention to shop cleanliness.
• Experience with laser engraving technology is a plus.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:

• Strong customer service orientation.
• Ability to collaborate effectively with colleagues across all departments.
• Exceptional problem-solving skills and sound judgment.
• Demonstrates respect, integrity, and professionalism in all interactions.

Lux Bond & Green, New England’s premier family jeweler, has opportunities for Sales Professionals in several of our locations. Becoming a Sales Professional at Lux Bond & Green means working with the world’s finest diamonds, jewelry, watches, and gifts in our non-commission, elegant stores staffed by professionals who value the advantages of working for a 5th generation family business. If you love selling luxury goods and strive for a family-friendly retail culture, we want to talk with you! Please send your resume to careers@lbgreen.com to learn more!

The West Hartford Store schedule for this position is 8:30 am - 5:15 pm with Sundays off and one additional day off during the week. Sundays and slightly longer hours are only scheduled between Thanksgiving and Christmas.

The Mohegan Sun Store schedule involves working rotating nights and weekends. Full-time employees are scheduled for 40 hours per week and part-time employees can be scheduled anywhere from 10 – 24 hours per week depending on their availability.

The primary responsibility of a Full-time Sales Professional is to provide outstanding customer service to all clients, advising them on jewelry, watch, and gift selections. In addition, responsibilities include assisting with inventory control, store maintenance, and becoming proficient in all store systems.

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Collaborate with store management and all team members to foster a culture of hospitality throughout the store.
• Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items to drive multiple unit sales.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction with clients, co-workers, and vendors.
• Proactively find ways to enhance the customer experience by engaging customers in polite conversation to anticipate their needs and taking action with positive energy, enthusiasm, and warmth.
• Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, and thank you notes in a timely and accurate manner.
• Cultivate relationships with new and existing customers by providing exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using email, texts, event invitations, etc.
• Embrace the use of multiple forms of technology, including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments.
• Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences.
• Handle client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
• Assist with social media updates for the store by submitting photos and creating videos for Facebook, Instagram, and TikTok.
• Understand and properly execute all systems and procedures to ensure quick and efficient transactions, including capturing client data.
• Store Maintenance: Keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and the lunchroom.
• Security: Ensure all security procedures are followed daily, such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases, and being constantly aware of activity in the store.

MINIMUM REQUIREMENTS:

• Experience in the luxury jewelry and watch market is required.
• Proven track record working with customers.
• Ability to quickly build trust and rapport with clients and co-workers.
• Ability to prospect and develop strong customer relationships.
• Polished, professional appearance and demeanor.
• Proficiency with Point of Sale (POS) systems and Microsoft Outlook/email.
• This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:

• Strong customer service orientation.
• Strong team player able to work well with coworkers in-store and corporate staff.
• Treats others with respect, integrity, and courtesy.
• Excellent communication skills, including verbal and written correspondence with customers via text or email.

The Watch Refinisher is a full-time position in our Watch Repair Center responsible for watch case and bracelet refinishing, cleaning, breakdown, and disassembly following the guidelines set forth by the Watchmakers. Lux Bond & Green’s watch laboratory is fully certified with equipment endorsed by Rolex and other high-end watch brands.

This is an hourly paid position scheduled for Monday through Friday from 8:30 am to 5:15 pm with a 45-minute unpaid meal break. The ideal candidate must be comfortable working in a fast-paced environment where there is a constant flow of work requiring a high degree of accuracy and attention to detail.

MAJOR RESPONSIBILITIES/ACTIVITIES:
Watch case and bracelet refinishing, cleaning, complete breakdown, and disassembly including:
· Assessment of condition of watch materials and parts
· Analysis of damage to components and best path of service
· Re-application of original factory finishes
· Detail-focused reassembly of watch cases and bracelets
· Conducts testing programs to establish the integrity of watch cases
· Quality control and final preparation of newly serviced refinished materials preceding submission to service leads
· Performance of all services carried out in accordance with techniques and standards specified by the manufacturer’s stated procedures and under supervision of workshop management

Additional responsibilities include:
· Contribute to the safe, efficient workshop environment
· Maintain proper use of provided personal protective equipment through the workday
· Accountable for maintaining a clean, well-ordered work area
· Regular inspection of functional service equipment
· Tracking of job-related consumable items for inventory replenishment
· Report any concerns of workplace hazards to supervisors
· Comply with all health and safety working requirements
· Back up to the Watch Lab Administrator
· Assist with cell and seals and other needs of the department at the discretion of the manager

MINIMUM REQUIREMENTS:
- Verifiable experience (Minimum 5 years) as a polisher, refinisher, jeweler, watchmaker, or silversmith
- Prior familiarity in metal finishing and plating
- Experienced in mechanics/micromechanics
- Outstanding manual dexterity coupled with an eye for extremely fine, detailed features

EQUIPMENT USED:
Full complement of equipment normally found in watch repair facilities, e.g., timing, refinishing, cleaning, and pressure testing machines.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:
- Ability to work gracefully and efficiently under critical timelines
- Possess a strong capability to operate collaboratively in a team-based work setting
- Above average communicator in both written and verbal channels
- Able to grasp new concepts, ask for assistance as needed, and adhere to specific directives

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Watchmaker is a full-time position responsible for the assessment and handling of watch repairs, working closely with associates in the Service Department in West Hartford and branch stores.

The primary responsibility of the Watchmaker is serving the customer through the execution and oversight of precise, effective, and efficient repair of watches, whether addressed in-house or delegated to a vendor. The Watchmaker must be qualified and prepared to handle daily watch repairs on timepieces of various ages, brands, features, and values. High-end manufacturers, including but not limited to Rolex—with whom the store’s repair facility is certified and endorsed—represent the tier of product our service center is proud to support.

MAJOR RESPONSIBILITIES/ACTIVITIES:
· Independently orchestrate watch diagnosis, repairs, and limited restorative measures on all brands and models suited for in-house service
· Ensure reasonable lead times without compromising high-quality work, meeting, or exceeding customer expectations
· Restore original finishes to casework, bracelets, and dials while preserving the components' integrity
· Continuously evaluate work processes, voice recommendations for improvement, and adapt to new protocols as needed
· Track assigned work diligently and maintain accurate inventory records for all goods and materials
· Provide pricing estimates and projected completion dates for customer inquiries
· Collaborate with service administrators and store management effectively
· Act as a liaison with factory service centers and trade shops when necessary
· Perform tasks to maintain good standing with industry partners
· Demonstrate a commitment to continued education as a Watchmaker throughout employment
· Participate in training sales staff and service administrators to understand the scope of work possible in-house
· Work with management to maintain accurate pricing strategies for various repairs and restorations
· Directly assist customers on complex repair issues or sales of high-end watches as needed
· Communicate regularly with the Watch Lab Administrator to ensure timely and accurate updates for vendors, customers, and stores

MINIMUM REQUIREMENTS:
- High school diploma required
- Extensive technical knowledge of watch repair with practical daily application
- Minimum 5+ years of experience in a fast-paced, high-end watch repair environment
- Factory training in Rolex strongly preferred
- Service operations knowledge preferred
- Willingness to travel within the USA or abroad for advanced industry training (at LBG’s expense)
- Certification from an accredited watchmaking school such as WOSTEP/SAWTA/CW21/LWT (Lititz Watch Technicum) Diploma

EQUIPMENT USED:
Full complement of standard horological equipment found in watch repair facilities, including timing, refinishing, cleaning, and pressure testing machines.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:
- Strong customer service skills
- Strong communication skills to convey technical watch information to sales/service staff and customers
- Effective team player capable of working with associates at all levels
- Treats others with respect, integrity, and courtesy

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.