Reviews

The experience with Mark the manager at this location was amazing. Helped me find the perfect watch for my wife, at a very good price. Mark and his company have my full confidence and business in the future.

I had the pleasure of working with Mark, and he exceeded my expectations. After sharing reference images, he skillfully guided me to find the perfect band for my husband's Breitling timepiece. His expertise and assistance were invaluable.

Purchased a Baume & Mercier watch from Mark at Lux Bond & Green. Had a great experience and would definitely recommend him to anyone who wants high quality jewelry.

Bob at Lux, Bond and Green provided outstanding customer service! He supported a very complex situation when my rings went missing in the mail and I can’t say enough how grateful I am to have worked with him through it all.

My experience purchasing my first Rolex was absolutely amazing. Filled with comfort and no pressure whatsoever. Shelia is absolutely an amazing person and ensured that I was taken care of 100%. I recommend this location and Shelia to anyone interested in having a great customer experience. Will definitely do business with her again.

A wonderful store. I had a problem with my earrings and Mark immediately took charge. He went above and beyond until everything was perfect. Unmatched customer service at LBG. Thank you Mark!

I cannot say enough good things about this company especially Mark Burns! Back in late January 2024 I brought my dad here because he wants to buy a Rolex. My dad is 82 years old and dresses for pure comfort at his age. In the past, we have been to places that treated us both based on that alone, which for them is an unfortunate missed opportunity at a very good sale. When my father wants something, he’s gonna get it. When we entered the store, we were immediately greeted and asked how we could be helped. I said that my dad wanted to look at the Rolexes they immediately called Mark and he went through all the watches with my dad asking him questions never treating him like it was a lost sale because he thought my dad wouldn’t buy one or something like that. He took such great care of answering my dad‘s questions and placing the order for my father‘s Rolex he wants. Not only that, but while I was there, I had questions about a estate Oh my God jewelry from my uncle and my mother and what to do with that kind of stuff since there was nobody to pass it down to. Marc set up a meeting to go over all the options and he took almost 2 whole hours with me to go through all the jewelry and sort through it to tell me about the different grades of precious metals and the likelihood of being able to sell something on a used market. Lux, Bond, and Green through Mark made me an offer for the jewelry at what I believe was a very fair price for what I had brought in and they cut me a check right there that day for the value of the precious metal. I cannot say good enough things about this company and about Mark Burns himself as they have shown how amazing they are! Mark has for certain gained two customers for life.

Always a personalized shopping experience! The team is always so helpful in finding the perfect gift for a special someone or for yourself :)

You leave the store ready to go right back in because the experience was so gratifying.

Laurie was absolutely fantastic- we were able to shop for a new setting for my engagement ring and wedding bands. She made sure she communicated updates throughout the process and the end product was everything we had hoped for!

Lux Bond & Green was a pleasure to work with and helped me through the process of finding the perfect engagement ring for my now Fiancé. They are true professionals that will take great care of you and anything you need!

Lux Bond and Green in Glastonbury have been amazing to work with. Mark worked very closely with myself and my fiancé to make sure we received the perfect wedding bands as well as my engagement ring. The process was quick and easy and I am obsessed with my diamond. They have online options that allow you to customize your rings with endless possibilities. Mark made every visit to the store fun and exciting, his down to earth personality and sense of humor made this process even better! 10/10

My experience with Lux Bond & Green was fantastic from start to finish. Out of the gate, their website gave me countless engagement ring options to choose from. And when I found one I liked, within a week’s time I was in the store to see it in-person. While there the staff were kind and immensely helpful in not just showing me the ring I came there to see, but showing me other options, and explaining the details of the diamonds. They didn’t push. They didn’t try to steer me in one direction or another. They just informed me as best they could to help me make the best decision possible. And when I bought the ring, they also gave me a bottle of champagne to celebrate my engagement. If you’re looking for an engagement ring, or really any kind of jewelry, I can’t recommend enough Lux Bond & Green.

Lux Bond & Green handled the Rolex service for my husband's vintage Rolex. I called around to each of Connecticut's authorized Rolex service centers before deciding on LB&G. They were the most responsive, thorough, and detailed on the phone so it was an easy choice. They did not disappoint!! Everyone was so friendly and welcoming when we arrived to drop off the watch. Joudi took care of us and went above and beyond to explain the service and what to expect. She handled the process with exceptional care and professionalism, including both mandatory components of the service and then optional ones. The watch came back even earlier than expected and looks brand new!! We could not be happier with our choice of LB&G and would not hesitate to use them for any luxury jewelry needs in the future!! Cannot recommend enough!!

I had a wonderful experience at Lux Bond & Green. I purchased a Rolex from Gil. He was so knowledgeable and helpful. He educated me on the care and mechanics of the watch. He was a delight to work with and I would encourage anyone interested in a special purchase to talk to Gil!! Thanks Gil I love my watch!

Excellent service from ARLEEN and good value in quality merchandise.

This is my second purchase with Lux Bond & Green and I must say each time my experience is elevated. From the moment I walked in, the entire staff was very friendly and helpful. I can’t say enough about Gil. He was extremely attentive and made sure that I left a happy customer! The entire process was very pleasant and smooth. Looking forward to being a long-term customer in the future. Highly recommended!

Sheila was a great help and got my watch quicker than I anticipated!!! Thanks so much again!!

Amazing help with evaluating some estate pieces for possible sale. Very patient with my questions and treated me as if I had been a top customer for years. Thank you, Gil!

Gil at Lux Bond & Green was an absolute pleasure to work with. He takes time in getting to know his customers, trying to get exactly what they need. I love my Sub-Mariner, thank you for everything.

Amazing customer service! Danielle, in particular, was an absolute pleasure to work with!

There is no better place to buy a watch than Lux Bond Glastonbury. I had great service from Mark and look forward to returning.

Customer service could not have been better. Always a pleasure working with Arleen!

I love going into Lux Bond in Glastonbury, CT. The staff is so warm and welcoming. The goldsmith, Lori, is amazing and is very creative with suggestions for re-designing older jewelry. I recently needed to treat myself, and Bobby was fantastic in helping me find just the perfect piece of jewelry to brighten my life. You won't be disappointed doing business with them.

Amazing ring from LB&G! Danielle’s assistance over text messages is beyond helpful!

Always a great experience visiting this location. Sheila is an amazing salesperson. She always goes above and beyond and try to help you. Great customer service. I highly recommend this store for your jewelry and luxury watches needs.ith the ring. I can say that stuff happens but it is how they are dealt with. Very happy with the outcome and would highly recommend this establishment.

I had a great experience with Mark. He is knowledgable and very helpful. He went the extra mile to accommodate for my circumstances with great customer service. Would recommend Mark without any reservations.

Laurie was great to work with on redesigning my wedding band and engagement ring. She was creative and patient and helped to design a beautiful set.

LBG Glastonbury provides an unparalleled first-class customer experience. Whether it is a special order, repair, or fixing another jeweler’s mistake my expectations have always been exceeded. Mark and his team are thoughtful and a pleasure to work with. Our family will be lifelong customers—highly recommended!

There is no doubt that Lux Bond and Green is the place to go to buy any piece of Jewelry! Mark took his time with my fiancé and I to hand craft her engagement ring. Mark spent hours educating us, and customizing both of our wedding bands. Best of all he treated us like family. I highly recommend Mark and the team at Lux, Bond, and Green!

Look no further if you need an expert gemologist! I would leave 10 stars if I could!!! My fiancé and I came in looking to get some information about my engagement ring, that had a flaw, and we weren’t sure where to turn. Mark at Lux Bond & Green sat down with us in his office, and spent hours educating us and exploring our options. Together we were able to re create our DREAM engagement, and wedding band rings! So much detail and engineering went into the process and from start to finish Mark made the whole process not only fun, but put us at ease while we waited. We can and will only recommend Lux Bond & Green to all our family & friends! Thank you!!!

Very kind and made you feel welcome. Excellent service and will be back.

This place is awesome very kind people and very good prices I definitely recommend them love there watches and jewelry

I recently purchased a Rolex watch from an authorized dealer for my husband, and I must say, it was an exceptional experience. From the moment I walked in, I was greeted warmly and made to feel like family. Gil was incredibly knowledgeable about the watches and took the time to help me find the perfect one. The attention to detail and commitment to customer service truly impressed me. I can confidently say that I have found my go-to Rolex dealer, and I will be a client for life. If you're in the market for a Rolex watch, I highly recommend visiting this authorized dealer. You won't be disappointed!

Mark is absolutely amazing! He took the time to educate us on all the facets on selecting the right piece for us. He is extremely knowledgeable, patient, and provides exceptional service!

Bob is exceptionally skilled in customer service, and a trusted advisor based on his knowledge and care.

Outstanding! Gil is fantastic. Thoughtful about our requirements. Great communication and honesty throughout.

It’s not every day you find a Sales Professional who leaves you smiling as you walk out of the store. Arleen went above and beyond to make sure that my engraved picture frame arrived and was ready to be picked up that afternoon. The wonderful service didn’t end there. Once I arrived, she greeted me warmly, had my frame carefully and beautifully wrapped, then chatted while she walked me to the door. This trip to Lux Bond & Green is worthy of a five star review!

Dani was very kind and helpful! She helped me pick out a necklace for a Valentine’s Day gift. She gave many great suggestions and made it very easy to find the perfect one. I appreciate her help, she was great to work with.

Very professional! Mark was very patient with my husband and I while we picked my perfect ring. He kept us updated with delivery date and I was very happy when he let us know it was in early!

The Lux Bond Team was excellent to work with. Gil was attentive and up front with expectations. Once the watch came in, the whole process was seamless and professionally done. Nothing but good things to say. Will definitely return for future purchases.

I dropped off a necklace to be repaired and discussed several options and ended up having the length extended. Beyond thrilled with the level of care and turn around time.

Sheila at Lux Bond Glastonbury is amazing! I’ve been working with her for years and she goes above and beyond in terms of service. She knew exactly what I was looking for in terms of a watch and she didn’t disappoint in assisting me through the process. Kudos to Sheila and to Lux Bond. Give Sheila a raise for sure!!!!

Mark made the experience so easy! He was so helpful and was great an answering any of my questions, he knows it all!

I recently asked Laurie to custom make two gold pendants using diamonds from my grandmothers rings. She carefully listened to my specifications, communicated her ideas to me in a timely manner and, ultimately, developed beautiful pendants for my daughters just in time for Christmas. Laurie is extremely knowledgeable , easy to work with and a true professional. This is my second time having her custom make jewelry for me and I will not hesitate to see her again for future jewelry needs.

I loved working with Mark and Arlene at the Glastonbury location to purchase a ring. They were both so kind, friendly, professional, and attentive. And of course my ring is stunning! I will definitely be returning to purchase more pieces because of the warm environment.

Terrific shop. Great experience. I highly recommend working with Mark. Consummate professional. Personable, knowledgeable, and incredibly helpful.

Lux Bond & Green is the type of retailer that truly does care about their customers and making sure everyone gets what they need and takes the time to be sure you know what you are getting. The staff is wonderful, kind, professional, caring, friendly and knowledgeable. In my opinion there is no need to go elsewhere.

I was introduced to Lux Bond & Green in Glastonbury after reconnecting with their store manager, Mark Burns. I met Mark over 10 years ago while shopping for an engagement ring when he happened to be working for a different jeweler. So while my 5 star review here may come across mostly as a review of Mark, it most certainly is reflective of this store's values, principles, and passion in the jewelry industry. Mark is a true asset to this store with his knowledge, passion, and no pressure sales aspects. 10 years back, Mark made the "new-to-me" diamond purchasing experience incredibly easy, including a crash course in Diamond Shopping 101, despite my introductory statement that I was not purchasing anything on that given day. Prior to that visit, I stopped in a couple other jewelry stores and experienced what eventually became obvious as commission based sales, which were terrible pitches for attempting to get me to spend as much as I could afford, and more, on a diamond. After that, I started out subsequent jewelry store visits with "I'm not purchasing anything here today but I'm interested in hearing about diamond engagement rings" hoping this would eventually reveal someone that was passionate about jewelry, without caring what or how much I'd even want to spend. Fortunately for me, that someone became Mark on my 4th stop on my jewelry store tour. He was not phased in the least by my 'declaration' and looked beyond my semi-clean work attire, having just come from a job site, trying to keep my shopping ways secret from my then fiancee. Needless to say, Mark created an enjoyable diamond shopping experience for a guy that, up to that time, had little clue about what to look for in an engagement ring and was dreading an 'in person' shopping experience. He made the entire process easy, educational, painless, and enjoyable. Because of some common interests at the time, I asked for his personal email address and because of that ability to reconnect years later, I was led to Lux Bond & Green for my latest diamond purchase. While it is 3 hours round trip for me to get there, I simply won't spend money on jewelry anywhere Mark is not located. The shop itself is in a great location, with plenty of parking, and had plenty of options to look at for my most recent diamond purchase. The store itself was busy with several customers but there were enough employees available to not feel rushed while trying to make difficult decisions while reviewing any number of options. As you enter, you're recognized and greeted from a standpoint of whether or not you can be assisted in finding anything specific vs just browsing. "So sum it up, would you already?" Bottom line - this is a quality jeweler with a great manager in Mark. It's clear the owners care and value both its employees and its customers. I look forward to future purchases here.

Luxe Bond & Green has gone above and beyond to help my husband create some amazing custom jewelry pieces for me. Laurie was very easy to work with, is knowledgeable and collaborative, and truly passionate to help create that special one-of-a -kind piece for your special someone. Highly recommend!

Outstanding service! Arleen was so helpful and took great care of my puppy as I shopped! Very dog friendly environment as a side note.

This store is lovely - the staff and service top notch - and the selection is fantastic. Whether it’s been to make a purchase or repair we have been treated with the utmost sincere kindness. LB&G is a very special place. (And remember….they’ll gladly start a “wish list” for you just in case someone comes along looking for that extra special gift for you!!)

I had a great experience working with Mark at Lux Bond & Green in Glastonbury. He was able to find the watch that I wanted, and the buying experience was really smooth. Marks follow up and professionalism will make me go back there again and buy another watch in the near future.

Beautiful store, top-of-the-line selection of jewelry. Excellent attention by Laurie as she created the perfect setting for my diamond. I will be back!

We stopped in to pick up a Christmas gift. We were welcomed by Mark Burns. After browsing for a bit, we asked for a piece not in the store. Mark arranged to have it delivered from West Hartford. He called us a few days later to make arrangements for pickup. He was personable, professional and a pleasure to deal with throughout the whole process. We will definitely look for him for our next purchase!

The professionalism shown by Sheila and Marc was something you don’t get at the big box stores. It is so refreshing to experience such an atmosphere of being given a personal touch and being treated like we were their most important customers. What Kathy wanted was delivered without any problems and she was very pleased and happy. My 50th anniversary gift was delivered to perfection. Both she and I were completely satisfied. GREAT JOB!!!

The service was great. I would highly recommend Lux Bond and Green.

The superb level of customer service provided by Mark in Glastonbury was absolutely amazing with expert attention to detail!

I had a fantastic experience at Lux Bond & Green. Mark helped me with getting a couple rings resized and cleaned. They look absolutely fantastic and the customer service is excellent! I'd definitely recommend stopping by!

My experience with Lux Bond has been nothing short of wonderful. I worked directly with Laurie, the jeweler, in Glastonbury. Laurie took the time to listen to me and what I wanted. She spent a lot of time with me figuring out what worked on my wedding band and what didn’t so it would be perfect. I had lost two diamonds in my wedding band we purchased from the case and she had to rebuild the band, as over the years the medal had worn some prongs down. She worked to find a resolution so this wouldn’t happen again without taking away from my ring and band. I picked up my band today and it looks perfect. I only trust Laurie to handle my jewelry with care and know it will always be exactly what I want. Laurie is warm, understanding and exemplifies what customer service should be when it comes to precious valuables.

Laurie was most helpful with my purchase and went over and above to help with my purchase. Thank you Laurie.

I went in with just an idea and Laurie was extremely helpful, pleasant and patient in creating the perfect necklace…I couldn’t be happier with my experience, I would highly recommend seeing Laurie!

I have shopped a Lux Bond & Green since my husband and I purchased my wedding ring there in 1988. The quality and wide selection of their jewelry and giftware has kept us coming back over the last 35 years. I especially appreciate the quality of the repairs they have made to my jewelry (including many antique pieces) and the personal customer service I always receive.

Laurie worked with me to design the pendant I wanted made for my daughter’s 18th birthday. She was very professional, knowledgeable and friendly. She finished it when she said she would and it came out BEAUTIFULLY. I can’t wait to see my daughter’s face when she opens it. I would not hesitate to work with Laurie or Lux Bond & Green in the future for any jewelry purchases. They were fantastic from start to finish! Thank you

Wonderful sales and service. Very kind and accommodating staff.

Outstanding hospitality and service from Mark today! We thoroughly enjoyed our visit and purchase! Looking forward to visiting again soon.