Glastonbury

Glastonbury

Hours:

Mon - Fri: 10am - 5pm

Sat: 10am - 5pm

Sun: Closed


140 Glastonbury Blvd

Somerset Square

Glastonbury, CT 06033

Reviews

Bob is exceptionally skilled in customer service, and a trusted advisor based on his knowledge and care.

Outstanding! Gil is fantastic. Thoughtful about our requirements. Great communication and honesty throughout.

It’s not every day you find a Sales Professional who leaves you smiling as you walk out of the store. Arleen went above and beyond to make sure that my engraved picture frame arrived and was ready to be picked up that afternoon. The wonderful service didn’t end there. Once I arrived, she greeted me warmly, had my frame carefully and beautifully wrapped, then chatted while she walked me to the door. This trip to Lux Bond & Green is worthy of a five star review!

Dani was very kind and helpful! She helped me pick out a necklace for a Valentine’s Day gift. She gave many great suggestions and made it very easy to find the perfect one. I appreciate her help, she was great to work with.

Very professional! Mark was very patient with my husband and I while we picked my perfect ring. He kept us updated with delivery date and I was very happy when he let us know it was in early!

The Lux Bond Team was excellent to work with. Gil was attentive and up front with expectations. Once the watch came in, the whole process was seamless and professionally done. Nothing but good things to say. Will definitely return for future purchases.

I dropped off a necklace to be repaired and discussed several options and ended up having the length extended. Beyond thrilled with the level of care and turn around time.

Sheila at Lux Bond Glastonbury is amazing! I’ve been working with her for years and she goes above and beyond in terms of service. She knew exactly what I was looking for in terms of a watch and she didn’t disappoint in assisting me through the process. Kudos to Sheila and to Lux Bond. Give Sheila a raise for sure!!!!

Mark made the experience so easy! He was so helpful and was great an answering any of my questions, he knows it all!

I recently asked Laurie to custom make two gold pendants using diamonds from my grandmothers rings. She carefully listened to my specifications, communicated her ideas to me in a timely manner and, ultimately, developed beautiful pendants for my daughters just in time for Christmas. Laurie is extremely knowledgeable , easy to work with and a true professional. This is my second time having her custom make jewelry for me and I will not hesitate to see her again for future jewelry needs.

I loved working with Mark and Arlene at the Glastonbury location to purchase a ring. They were both so kind, friendly, professional, and attentive. And of course my ring is stunning! I will definitely be returning to purchase more pieces because of the warm environment.

Terrific shop. Great experience. I highly recommend working with Mark. Consummate professional. Personable, knowledgeable, and incredibly helpful.

Lux Bond & Green is the type of retailer that truly does care about their customers and making sure everyone gets what they need and takes the time to be sure you know what you are getting. The staff is wonderful, kind, professional, caring, friendly and knowledgeable. In my opinion there is no need to go elsewhere.

I was introduced to Lux Bond & Green in Glastonbury after reconnecting with their store manager, Mark Burns. I met Mark over 10 years ago while shopping for an engagement ring when he happened to be working for a different jeweler. So while my 5 star review here may come across mostly as a review of Mark, it most certainly is reflective of this store's values, principles, and passion in the jewelry industry. Mark is a true asset to this store with his knowledge, passion, and no pressure sales aspects. 10 years back, Mark made the "new-to-me" diamond purchasing experience incredibly easy, including a crash course in Diamond Shopping 101, despite my introductory statement that I was not purchasing anything on that given day. Prior to that visit, I stopped in a couple other jewelry stores and experienced what eventually became obvious as commission based sales, which were terrible pitches for attempting to get me to spend as much as I could afford, and more, on a diamond. After that, I started out subsequent jewelry store visits with "I'm not purchasing anything here today but I'm interested in hearing about diamond engagement rings" hoping this would eventually reveal someone that was passionate about jewelry, without caring what or how much I'd even want to spend. Fortunately for me, that someone became Mark on my 4th stop on my jewelry store tour. He was not phased in the least by my 'declaration' and looked beyond my semi-clean work attire, having just come from a job site, trying to keep my shopping ways secret from my then fiancee. Needless to say, Mark created an enjoyable diamond shopping experience for a guy that, up to that time, had little clue about what to look for in an engagement ring and was dreading an 'in person' shopping experience. He made the entire process easy, educational, painless, and enjoyable. Because of some common interests at the time, I asked for his personal email address and because of that ability to reconnect years later, I was led to Lux Bond & Green for my latest diamond purchase. While it is 3 hours round trip for me to get there, I simply won't spend money on jewelry anywhere Mark is not located. The shop itself is in a great location, with plenty of parking, and had plenty of options to look at for my most recent diamond purchase. The store itself was busy with several customers but there were enough employees available to not feel rushed while trying to make difficult decisions while reviewing any number of options. As you enter, you're recognized and greeted from a standpoint of whether or not you can be assisted in finding anything specific vs just browsing. "So sum it up, would you already?" Bottom line - this is a quality jeweler with a great manager in Mark. It's clear the owners care and value both its employees and its customers. I look forward to future purchases here.

Luxe Bond & Green has gone above and beyond to help my husband create some amazing custom jewelry pieces for me. Laurie was very easy to work with, is knowledgeable and collaborative, and truly passionate to help create that special one-of-a -kind piece for your special someone. Highly recommend!

Outstanding service! Arleen was so helpful and took great care of my puppy as I shopped! Very dog friendly environment as a side note.

This store is lovely - the staff and service top notch - and the selection is fantastic. Whether it’s been to make a purchase or repair we have been treated with the utmost sincere kindness. LB&G is a very special place. (And remember….they’ll gladly start a “wish list” for you just in case someone comes along looking for that extra special gift for you!!)

I had a great experience working with Mark at Lux Bond & Green in Glastonbury. He was able to find the watch that I wanted, and the buying experience was really smooth. Marks follow up and professionalism will make me go back there again and buy another watch in the near future.

Beautiful store, top-of-the-line selection of jewelry. Excellent attention by Laurie as she created the perfect setting for my diamond. I will be back!

We stopped in to pick up a Christmas gift. We were welcomed by Mark Burns. After browsing for a bit, we asked for a piece not in the store. Mark arranged to have it delivered from West Hartford. He called us a few days later to make arrangements for pickup. He was personable, professional and a pleasure to deal with throughout the whole process. We will definitely look for him for our next purchase!

The professionalism shown by Sheila and Marc was something you don’t get at the big box stores. It is so refreshing to experience such an atmosphere of being given a personal touch and being treated like we were their most important customers. What Kathy wanted was delivered without any problems and she was very pleased and happy. My 50th anniversary gift was delivered to perfection. Both she and I were completely satisfied. GREAT JOB!!!

The service was great. I would highly recommend Lux Bond and Green.

The superb level of customer service provided by Mark in Glastonbury was absolutely amazing with expert attention to detail!

I had a fantastic experience at Lux Bond & Green. Mark helped me with getting a couple rings resized and cleaned. They look absolutely fantastic and the customer service is excellent! I'd definitely recommend stopping by!

My experience with Lux Bond has been nothing short of wonderful. I worked directly with Laurie, the jeweler, in Glastonbury. Laurie took the time to listen to me and what I wanted. She spent a lot of time with me figuring out what worked on my wedding band and what didn’t so it would be perfect. I had lost two diamonds in my wedding band we purchased from the case and she had to rebuild the band, as over the years the medal had worn some prongs down. She worked to find a resolution so this wouldn’t happen again without taking away from my ring and band. I picked up my band today and it looks perfect. I only trust Laurie to handle my jewelry with care and know it will always be exactly what I want. Laurie is warm, understanding and exemplifies what customer service should be when it comes to precious valuables.

Laurie was most helpful with my purchase and went over and above to help with my purchase. Thank you Laurie.

I went in with just an idea and Laurie was extremely helpful, pleasant and patient in creating the perfect necklace…I couldn’t be happier with my experience, I would highly recommend seeing Laurie!

I have shopped a Lux Bond & Green since my husband and I purchased my wedding ring there in 1988. The quality and wide selection of their jewelry and giftware has kept us coming back over the last 35 years. I especially appreciate the quality of the repairs they have made to my jewelry (including many antique pieces) and the personal customer service I always receive.

Laurie worked with me to design the pendant I wanted made for my daughter’s 18th birthday. She was very professional, knowledgeable and friendly. She finished it when she said she would and it came out BEAUTIFULLY. I can’t wait to see my daughter’s face when she opens it. I would not hesitate to work with Laurie or Lux Bond & Green in the future for any jewelry purchases. They were fantastic from start to finish! Thank you

Wonderful sales and service. Very kind and accommodating staff.

Outstanding hospitality and service from Mark today! We thoroughly enjoyed our visit and purchase! Looking forward to visiting again soon.

We chose Lux Bond due to its incredible history of customer service. I would highly recommend this jeweler because of the level of service. A small diamond fell out of my wedding band. I took it back to them and the salesperson indicated that it could be replaced at approximately $400 and it would be back in 4 to 5 weeks. Week 5 I received a call that my ring had not been worked on and they would replace the one diamond for free or I could spend $1100 to fix the ring because the setting was worn and the other diamonds were chipped. This upset me greatly. I asked for the manager and he spoke with me. We had a great conversation. He called me every few days to give me an update. I got my ring back and was extremely happy and there are no issues with the ring. I can say that stuff happens but it is how they are dealt with. Very happy with the outcome and would highly recommend this establishment.

LBG is a fantastic place to shop (especially with the holidays coming) with a wide range of high quality jewelry. While the sales team is great there, I've enjoyed working with Sheila in particular as she is very knowledgeable, always follows up and has some great ideas for the perfect gift!! Highly recommend a visit to Glastonbury location!

I had a diamond appraised and a ring made with Lux Bond & Green. Great experience all around. Mark at the Glastonbury location was professional, knowledgeable, and helpful. He did not push to make a sale, but genuinely wanted me to be thrilled with my purchase. It is clear that he is in the right profession and obvious that he loves his job. Highly recommend.