Return Policy

In Store and online Return Policy

Articles are accepted for credit or exchange if returned in as-new condition within 30 days of receipt, accompanied by a sales receipt, all warranty cards, manuals and accessories.

For online returns please contact us at 1-800-524-7336 or 860-521-3015 with any questions Monday thru Friday 10-5 or email us at Customer Service for return authorization.

Special Orders, final sale and personalized items will not be accepted for return or exchange.

Refunds will be given in the same method of payment as the original purchase. If the item was a gift and not accompanied by the receipt, it may be returned within the 30 day period for a store credit.

Please allow approximately 10 business days for your return to be processed once it arrives at the Lux Bond and Green internet store or you may take your return to any of our retail locations for an immediate return. We will notify you via e-mail of your refund once we have received and processed the returned item. To find information for our locations, please click Our Locations

Lux Bond & Green reserves the right to refuse any return. Please understand that we will refund shipping costs only if the return is a result of our error.