Return Policy

Articles are accepted for credit or exchange if returned in as-new condition within 30 days of purchase, accompanied by a sales receipt, all warranty cards, manuals and accessories. *

Special orders, final sale items and personalized items will not be accepted for return or exchange.

If the item was a gift it may be returned within the 30-day period for a store credit. Refunds of cash or check purchases will be refunded by a company check within 10 business days Lux Bond & Green reserves the right to refuse any return. We will refund shipping costs only if the return is a result of our error.

*Subject to quality control inspections

For online returns please contact us at 1-800-524-7336 or 860-521-3015 with any questions Monday thru Friday 10-5 or email us at customerservice@lbgreen.com for return authorization.

*All watches sold by Lux Bond & Green come with a 30-day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed.