Lux Bond & Green, New England’s premier family jeweler, is seeking a Full-Time Retail Back Office Specialist to support the daily financial operations of our Business Office. This role plays a key part in ensuring accurate processing of transactions, statements, and reconciliations across our retail locations. The ideal candidate brings strong attention to detail, a collaborative mindset, and a working knowledge of retail operations and accounting processes. If you're an organized problem-solver who thrives in a fast-paced, service-oriented environment, we’d love to hear from you. Please send your resume to careers@lbgreen.com to learn more.

This is a full-time position based at our corporate office. Regular business hours apply, with some flexibility required based on business needs.

• Support store teams with point-of-sale functions, transaction inquiries, and cash handling processes.
• Process retail statements, prepare check deposits, and manage bank deposits.
• Reconcile special orders, layaways, and deposit accounts accurately and promptly.
• Post wholesale sales and manage intake for employee repairs.
• Manage Accounts Receivable, including payment processing, statement mailing, adjustments, and resolution of customer inquiries.
• Participate in physical inventory counts and process unclaimed assets.
• Issue weekly refund checks and oversee weekly check runs for expenses.
• Report positive pay data and complete the monthly American Express report.
• Make collection calls when necessary and provide regular status reports to the supervisor.
• Support additional projects and tasks as directed by the supervisor.

• High school diploma required; associate’s or bachelor’s degree preferred.
• Minimum 2+ years of experience in an office environment with a focus on receivables.
• Experience in retail cash office operations is strongly preferred.
• Proficiency in Microsoft Excel and other Windows-based programs.
• Exceptional attention to detail and ability to manage multiple tasks efficiently.

• Mainframe and PC systems including Excel.
• Telephone and adding machine.

• Strong customer service orientation with a courteous, professional phone manner.
• Team player with the ability to multi-task and take initiative.
• Demonstrates respect, integrity, and professionalism in all interactions.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Lux Bond & Green, New England’s premier family jeweler, is seeking a Full-Time Polisher to join our Watch Repair Center team in West Hartford, CT. This position is responsible for the precise polishing, refinishing, cleaning, and disassembly of luxury watch cases and bracelets. Working alongside master watchmakers and using manufacturer-approved tools and techniques, the Polisher plays a key role in ensuring the quality and appearance of timepieces from brands like Rolex and beyond. If you bring craftsmanship, care, and attention to detail to your work, we’d love to connect. Please send your resume to careers@lbgreen.com to learn more.

This is a full-time, hourly position based at our West Hartford flagship. Hours are Monday through Friday, 8:30 am to 5:15 pm, with a 45-minute unpaid lunch break.

• Polish, refinish, clean, and disassemble watch cases and bracelets to manufacturer specifications.
• Assess material condition and recommend appropriate service solutions.
• Reapply original factory finishes with attention to detail and brand integrity.
• Reassemble components with precision and perform pressure integrity tests.
• Ensure quality control and final preparation before watches return to service leads.
• Follow manufacturer standards under supervision of the workshop manager.

• Maintain a clean and organized work area and adhere to all safety protocols.
• Use provided protective equipment appropriately throughout the workday.
• Inspect and maintain service equipment regularly.
• Track and replenish consumable materials and report hazards or issues to supervisors.
• Support other department needs and serve as a backup to the Watch Lab Administrator as required.

• Minimum 2 years of verifiable experience in polishing, refinishing, or similar precision work (e.g., jeweler, watchmaker, silversmith).
• Experience with metal finishing, plating, and micromechanics preferred.
• Exceptional manual dexterity and a strong eye for detail.

• Professional-grade watch repair equipment, including timing, refinishing, cleaning, and pressure testing machines.

• Efficient and calm under pressure with strong time management skills.
• Team-oriented with strong communication skills, both verbal and written.
• Receptive to feedback and capable of following detailed instructions.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Lux Bond & Green, New England’s premier family jeweler, is seeking a Full-Time Bench Jeweler to join our expert in-house team in West Hartford, CT. This position is responsible for high-quality jewelry repair and restoration, with expertise in stone setting, laser welding, and custom work. The ideal candidate is highly skilled in working with all metals (gold, silver, platinum) and both precious and semi-precious gemstones. If you take pride in your precision, craftsmanship, and customer service, we would love to hear from you. Please send your resume to careers@lbgreen.com to learn more.

This is a full-time position based in our West Hartford location. The schedule is Monday through Saturday, 8:30 am – 5:15 pm, with Sundays and one additional weekday off. Extended hours may be required during peak seasons.

• Perform basic to advanced jewelry repairs and restorations using various metals and gemstones.
• Execute complex stone setting techniques with attention to detail and precision.
• Assess repair jobs, determine materials needed, and prioritize work based on timelines.
• Collaborate with team members on custom designs and customer-driven solutions.
• Maintain an organized, clean, and safe work environment.
• Input and update job details using our Point of Sale system.
• Communicate directly with customers when needed to review work or provide service options.
• Utilize laser welding technology and remain current with evolving jewelry techniques.
• Support store operations through additional repair-related tasks as needed.

• 5+ years of experience as a Bench Jeweler in a luxury or high-volume environment.

• Bench torches and safe flame operation techniques.
• Cutting tools including jeweler’s saws, flexible shafts, and hand jigs.
• Drilling and grinding tools: wheels, files, and polishing systems.
• Precision hand tools: gravers, magnifiers, vises, and holders.
• Laser welding machines and engraving equipment (a plus).
• Use of bench chemicals, adhesives, and cleaning solutions.
• Microscopes for detailed work, especially small stone setting.
• Scrap collection and shop maintenance protocols.

• Strong focus on customer service and quality craftsmanship.
• Collaborative team player with excellent communication skills.
• Detail-oriented with strong judgment and problem-solving abilities.
• Maintains professionalism, integrity, and respect in all interactions.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Lux Bond & Green, New England’s premier family jeweler, is seeking Full-Time and Part-Time Sales Professionals to join our team across multiple store locations. This role offers the opportunity to work with the world’s finest diamonds, jewelry, watches, and gifts in an elegant, non-commission retail environment. As a fifth-generation family business, we value professionalism, customer connection, and a collaborative culture. If you’re passionate about luxury sales and dedicated to delivering exceptional service, we’d love to connect. Please send your resume to careers@lbgreen.com to learn more.

West Hartford Schedule: 8:30 am - 5:15 pm with Sundays off and one additional day off during the week. Sundays and slightly longer hours are only scheduled between Thanksgiving and Christmas.

Mohegan Sun Schedule: Rotating nights and weekends. Full-time employees are scheduled for 40 hours per week and part-time employees can be scheduled anywhere from 10 – 24 hours per week depending on their availability.

• Collaborate with store management and all team members to foster a culture of hospitality throughout the store.
• Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items to drive multiple unit sales.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction with clients, co-workers, and vendors.
• Proactively find ways to enhance the customer experience by engaging customers in polite conversation to anticipate their needs and taking action with positive energy, enthusiasm, and warmth.
• Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, and thank you notes in a timely and accurate manner.
• Cultivate relationships with new and existing customers by providing exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using email, texts, event invitations, etc.
• Embrace the use of multiple forms of technology, including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments.
• Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences.
• Handle client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
• Assist with social media updates for the store by submitting photos and creating videos for Facebook, Instagram, and TikTok.
• Understand and properly execute all systems and procedures to ensure quick and efficient transactions, including capturing client data.
• Store Maintenance: Keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and the lunchroom.
• Security: Ensure all security procedures are followed daily, such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases, and being constantly aware of activity in the store.

• Experience in the luxury jewelry and watch market is required.
• Proven track record working with customers.
• Ability to quickly build trust and rapport with clients and co-workers.
• Ability to prospect and develop strong customer relationships.
• Polished, professional appearance and demeanor.
• Proficiency with Point of Sale (POS) systems and Microsoft Outlook/email.
• This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.

• Strong customer service orientation.
• Strong team player able to work well with coworkers in-store and corporate staff.
• Treats others with respect, integrity, and courtesy.
• Excellent communication skills, including verbal and written correspondence with customers via text or email.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Watchmaker is a full-time position responsible for the assessment and handling of watch repairs, working closely with associates in the Service Department in West Hartford and branch stores.

The primary responsibility of the Watchmaker is serving the customer through the execution and oversight of precise, effective, and efficient repair of watches, whether addressed in-house or delegated to a vendor. The Watchmaker must be qualified and prepared to handle daily watch repairs on timepieces of various ages, brands, features, and values. High-end manufacturers, including but not limited to Rolex—with whom the store’s repair facility is certified and endorsed—represent the tier of product our service center is proud to support.

• Independently orchestrate watch diagnosis, repairs, and limited restorative measures on all brands and models suited for in-house service.
• Ensure reasonable lead times without compromising high-quality work, meeting, or exceeding customer expectations.
• Restore original finishes to casework, bracelets, and dials while preserving the components' integrity.
• Continuously evaluate work processes, voice recommendations for improvement, and adapt to new protocols as needed.
• Track assigned work diligently and maintain accurate inventory records for all goods and materials.
• Provide pricing estimates and projected completion dates for customer inquiries.
• Collaborate with service administrators and store management effectively.
• Act as a liaison with factory service centers and trade shops when necessary.
• Perform tasks to maintain good standing with industry partners.
• Demonstrate a commitment to continued education as a Watchmaker throughout employment.
• Participate in training sales staff and service administrators to understand the scope of work possible in-house.
• Work with management to maintain accurate pricing strategies for various repairs and restorations.
• Directly assist customers on complex repair issues or sales of high-end watches as needed.
• Communicate regularly with the Watch Lab Administrator to ensure timely and accurate updates for vendors, customers, and stores.

• High school diploma required.
• Extensive technical knowledge of watch repair with practical daily application.
• Minimum 5+ years of experience in a fast-paced, high-end watch repair environment.
• Factory training in Rolex strongly preferred.
• Service operations knowledge preferred.
• Willingness to travel within the USA or abroad for advanced industry training (at LBG’s expense).
• Certification from an accredited watchmaking school such as WOSTEP, SAWTA, CW21, or LWT (Lititz Watch Technicum).

• Full complement of standard horological equipment found in watch repair facilities, including timing, refinishing, cleaning, and pressure testing machines.

• Strong customer service skills.
• Strong communication skills to convey technical watch information to sales/service staff and customers.
• Effective team player capable of working with associates at all levels.
• Treats others with respect, integrity, and courtesy.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.