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Careers

CAREER OPPORTUNITIES

Established in 1898, Lux Bond & Green is one of the largest and oldest independent jewelers in New England. Reliability, integrity, and providing high-quality merchandise and exceptional customer service have been and will continue to be, our standards. Being a part of the Lux Bond & Green team means that you will be a key contributor to our long-standing tradition of providing clients with an array of the world's finest diamonds, jewelry, watches, and distinctive gifts which serve as lasting symbols of friendship, love, and affection.

With four stores and our corporate office located in Connecticut and two stores located in the Boston area, Lux Bond & Green offers a wide variety of positions for exceptional individuals who possess the drive, enthusiasm, and desire to be part of a winning team. We offer a comprehensive wage and benefit package to full-time associates including:
  • Medical and Dental insurance 
  • Company-paid and Optional Life Insurance
  • Long Term Disability Insurance
  • Paid Vacations
  • Paid Sick Days
  • 401(k) Retirement Savings Plan
  • Associate Discount Educational
  • Assistance for coursework through the Gemological Institute of America
  • Most importantly, we offer a family-oriented environment with the opportunity for growth and advancement
Listed below are the positions currently open at Lux Bond & Green. While a specific position which interests you may not be available at this time, we invite you to submit your resume or download our application so we have it on file should an appropriate opportunity become available. Please include a cover letter stating the specific types of positions/locations in which you have interest. 


AVAILABLE POSITIONS:

SERVICE/REPAIR DEPARTMENT COORDINATOR – WELLESLEY, MA

The Service/Repair Department Coordinator is an integral part of the team in the Wellesley store.  This position involves a great deal of customer contact and requires strong organizational skills and attention to detail when taking in and tracking jewelry and watch repairs.

MAJOR RESPONSIBILITIES/ACTIVITIES: 
      • Working directly with customers at the service counter to process incoming jewelry, watches, and other repair items.  
      • Assisting customers with the pick-up and sale of repair goods. Quality control finished jobs and contact customers when jobs are completed.  
      • Advising customers on all incoming jewelry and watch repairs providing close attention to condition issues, item descriptions, etc.
      • Processing transactions through the repair computer module
      • Handling minor on-site repairs such as watch sizing and battery replacement
      • Accurately ordering supplies, processing invoices, and acting as a liaison with vendors, local repairs shops, and the West Hartford Service department to track all repairs
      • Communicating with customers via phone, Podium, text, and email to field incoming inquiries and keep them advised of their repair status
      • Cross-training to assist customers with fine jewelry sales as needed. 
      • Any other duties assigned by supervisors

MINIMUM REQUIREMENTS: 
      • Strong computer skills including mastery of the Microsoft Office Suite (Word, Excel, Outlook). Proficiency with typing and keyboard use is important when processing customer transactions.
      • Outstanding customer service skills as well as the ability to multi-task in a fast-paced environment
      • Exceptional phone and communication etiquette including the use of in-house texting and email programs
      • Dedicated team player able to work effectively with internal and external customers.
      • Good manual dexterity capable of working with small repairs
      • Prior experience in the jewelry/watch industry is strongly preferred



FULL-TIME SALES ASSOCIATE – MOHEGAN SUN, UNCASVILLE, CT

The primary responsibility in this position is to provide outstanding customer service to all clients advising them on jewelry, watch, and gift selections. In addition, responsibilities include assisting with inventory control, store maintenance, and becoming proficient on all store systems. The Mohegan Sun store is open seven days a week so this position requires rotating night and weekend shifts.

MAJOR RESPONSIBILITIES/ACTIVITIES: 
      • Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items in order to drive multiple unit sales
      • Handle all aspects of selling fine jewelry & watches in a professional, highly productive manner embracing and applying Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction.
      • Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, thank you notes, etc. in a timely and accurate manner.
      • Cultivate customer relationships with new and existing customers by providing exceptional customer service. Regularly outreach to potential customers through networking, community events, etc. to get customers into the store. Keep a client book and contact customers on a regular basis using e-mail, texts, event invitations, etc.
      • Embrace the use of multiple forms of technology including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments. 
      • Develop strong knowledge of all store products and services and use this knowledge to build sales
      • Understand and properly execute all systems and procedures to ensure quick and efficient transactions including capturing customer data
      • Store Maintenance: keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and lunchroom.
      • Security: ensure all security procedures are followed on a daily basis such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases and being constantly aware of activity in the store. 

MINIMUM REQUIREMENTS: 
      • Experience in the luxury jewelry and watch market is strongly preferred 
      • Knowledge of luxury watches is strongly preferred
      • Proven track record in achieving sales results.
      • Ability to prospect and develop strong customer relationships
      • Proficiency with Point of Sales (POS) systems and Microsoft Outlook/email.
      • This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:
      • Strong customer service orientation.
      • Strong team player able to work well with coworkers in store and corporate staff
      • Treats others with respect, integrity and courtesy.
      • Excellent communication skills including verbal and for written correspondence with customers via text or e-mail



Please send your resume and cover letter to careers@lbgreen.com or Fax: 860-561-6559.

Or print our Application for employment, complete it and send it to:

Lux Bond & Green
Attn: Human Resources
PO Box 330250
West Hartford, CT 06133