Lux Bond & Green, New England’s premier family jeweler, is seeking Full-Time and Part-Time Sales Professionals to join our team across multiple store locations. This role offers the opportunity to work with the world’s finest diamonds, jewelry, watches, and gifts in an elegant, non-commission retail environment. As a fifth-generation family business, we value professionalism, customer connection, and a collaborative culture. If you’re passionate about luxury sales and dedicated to delivering exceptional service, we’d love to connect. Please send your resume to careers@lbgreen.com to learn more.

• Collaborate with store management and all team members to foster a culture of hospitality throughout the store.
• Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items to drive multiple unit sales.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction with clients, co-workers, and vendors.
• Proactively find ways to enhance the customer experience by engaging customers in polite conversation to anticipate their needs and taking action with positive energy, enthusiasm, and warmth.
• Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, and thank you notes in a timely and accurate manner.
• Cultivate relationships with new and existing customers by providing exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using email, texts, event invitations, etc.
• Embrace the use of multiple forms of technology, including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments.
• Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences.
• Handle client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
• Assist with social media updates for the store by submitting photos and creating videos for Facebook, Instagram, and TikTok.
• Understand and properly execute all systems and procedures to ensure quick and efficient transactions, including capturing client data.
• Store Maintenance: Keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and the lunchroom.
• Security: Ensure all security procedures are followed daily, such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases, and being constantly aware of activity in the store.

• Experience in the luxury jewelry and watch market is required.
• Proven track record working with customers.
• Ability to quickly build trust and rapport with clients and co-workers.
• Ability to prospect and develop strong customer relationships.
• Polished, professional appearance and demeanor.
• Proficiency with Point of Sale (POS) systems and Microsoft Outlook/email.
• This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.

• Strong customer service orientation.
• Strong team player able to work well with coworkers in-store and corporate staff.
• Treats others with respect, integrity, and courtesy.
• Excellent communication skills, including verbal and written correspondence with customers via text or email.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.